Technical Lead-Cloud & Infra Engg
About The Position
The Onsite Desktop Support Engineer will be responsible for delivering reliable end‑user computing (EUC) support, providing Level‑1 assistance for Audio‑Visual (AV) infrastructure, coordinating laptop shipment and receipt with external courier partners, and offering hand‑and‑feet support to infrastructure teams. The role requires strong coordination skills, hands‑on troubleshooting capabilities, and excellent user engagement. This position acts as the first physical touchpoint for IT support at the site and plays a critical role in asset lifecycle management and smooth IT operations.
Requirements
- 2–4 years of experience
- Strong coordination skills
- Hands‑on troubleshooting capabilities
- Excellent user engagement
Nice To Haves
- Level‑1 assistance for Audio‑Visual (AV) infrastructure
Responsibilities
- Provide onsite L1/L2 support for desktops, laptops, peripherals, printers, and accessories.
- Perform OS installation, re‑imaging, software installation, patching, and basic troubleshooting.
- Resolve incidents and service requests as per defined SLA and ITSM processes (ServiceNow or equivalent).
- Support new joiner onboarding and employee exits (device handover, returns, data sanitization)
- Coordinate with external courier/logistics partners for shipment and receipt of laptops and accessories.
- Track consignments and ensuring timely delivery.
- Maintain proof of delivery and escalation with vendors if required.
- Maintain accurate asset movement records (dispatch, receipt, inventory updates).
- Work closely with central IT/asset management teams for device lifecycle compliance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
