Onsite Delivery Associate: Club Wyndham Smoky Mountains
About The Position
As an On-Site Delivery Associate, you are a part of a team that ensures guests have a wonderful experience while relaxing and enjoying their vacation at The Smoky Mountains. Together with a fun and caring team, you’ll deliver requested item(s) to guest units (coffee, linen, terry, kitchen items, etc.), correct any cleaning issues requested by the guest after housekeeping hours, assist with organizing, cleaning, and maintaining stock levels of inventory, remove trash or inventory from outside of units as needed, and respond appropriately to guest requests to ensure complete guest satisfaction. You will also maintain positive guest, owner, and associate relationships, promote teamwork and quality service through daily communications and coordination with other departments, ensure compliance with all Wyndham Operating Procedures, observe precautions to protect hotel and guest property, and report damage, theft, and found items to supervisors. Performs other tasks as needed. A company vehicle is provided.
Requirements
- High school diploma or equivalent (Unless there is a legal requirement, experience will be accepted for the education requirement.)
- Familiarity with cleaning products, equipment, and techniques
- Ability to read and comprehend routine instructions, short correspondence and memos
- Excellent customer service skills
- Must be people-oriented and able to work independently or with others as needed
- A professional appearance and positive, can-do attitude
- Ability to work well independently or with others as needed
- Valid Drivers License
Responsibilities
- Deliver requested item(s) to guest units (coffee, linen, terry, kitchen items, etc.)
- Correct any cleaning issues requested by the guest after housekeeping hours
- Assist with organizing, cleaning, and maintaining stock levels of inventory
- Remove trash or inventory from outside of units as needed
- Respond appropriately to guest request to ensure complete guest satisfaction
- Maintain positive guest, owner, and associate relationships
- Promote teamwork and quality service through daily communications and coordination with other departments
- Ensure compliance with all Wyndham Operating Procedures
- Observe precautions to protect hotel and guest property, and report damage, theft, and found items to supervisors
- Performs other tasks as needed
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off (depending on position)
- Parental leave (depending on position)
- Holidays (depending on position)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
