Onsite Delivery Associate: Club Wyndham Smoky Mountains

Wyndham Hotels & Resorts•Sevierville, TN

3d•Onsite

About The Position

As an On-Site Delivery Associate, you are a part of a team that ensures guests have a wonderful experience while relaxing and enjoying their vacation at The Smoky Mountains. Together with a fun and caring team, you’ll deliver requested items, correct cleaning issues, assist with organizing and maintaining inventory, remove trash, and respond appropriately to guest requests to ensure complete guest satisfaction. You will also maintain positive guest, owner, and associate relationships, promote teamwork and quality service, ensure compliance with all Wyndham Operating Procedures, and observe precautions to protect hotel and guest property. A company vehicle is provided.

Requirements

High school diploma or equivalent (Unless there is a legal requirement, experience will be accepted for the education requirement.)
Familiarity with cleaning products, equipment, and techniques
Ability to read and comprehend routine instructions, short correspondence and memos
Excellent customer service skills
Must be people-oriented and able to work independently or with others as needed
A professional appearance and positive, can-do attitude
Ability to work well independently or with others as needed
Valid Drivers License

Responsibilities

Deliver requested item(s) to guest units (coffee, linen, terry, kitchen items, etc.)
Correct any cleaning issues requested by the guest after housekeeping hours
Assist with organizing, cleaning, and maintaining stock levels of inventory
Remove trash or inventory from outside of units as needed.
Respond appropriately to guest request to ensure complete guest satisfaction
Maintain positive guest, owner, and associate relationships
Promote teamwork and quality service through daily communications and coordination with other departments
Ensure compliance with all Wyndham Operating Procedures
Observe precautions to protect hotel and guest property, and report damage, theft, and found items to supervisors
Performs other tasks as needed

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off (depending on position)
Parental leave (depending on position)
Holidays (depending on position)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program