Rooms Supervisor - Club Wyndham Galena

Travel + Leisure Co.•Galena, AK

9d•$17 - $21•Onsite

About The Position

The Rooms Supervisor is responsible for the daily operation of the resort Housekeeping and Guest Services departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. The Rooms Supervisor will ensure the successful implementation and performance.

Requirements

Strong leadership skills (ability to effectively coach, mentor, and train staff).
Strategic thinking.
2 to 5 years of hotel/resort experience.
Excellent communication skills.
Proficiency in Microsoft Excel, Word, Outlook.

Responsibilities

Meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels.
Participates in unit inspections daily to ensure standards.
Trains staff on all ROPs/DOPs standards for both departments.
Responsible for the selection and development of associates in both departments.
Ensure proper staffing and scheduling for maximum productivity.
Control payroll costs to achieve maximum profitability.
Communicate priorities to staff through daily and weekly meetings.
Ensures the guest satisfaction levels meet the goals for the site.
Identify areas of process improvement to ensure efficient processing for the team and guest.
Manage strict room inventory to achieve highest possible room occupancy percentage.
Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received.
Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff.
Ensure all guest resolutions are achieved and responded concerns responded to.
Own and manage the Internal Audit process.
Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments.
Manage and support all financial aspects of the department.
Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data.
Maintains cost control and appearance of retail inventory.