Onsite Community Standards Coordinator (Continental Country Club)

RealManage•Flagstaff, AZ

4d•$28 - $28•Onsite

About The Position

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: We always do the right thing. Respect: For our customers, employees, and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: More than teamwork; we are part of something special and much larger than any of us. Personal Relationships: We are a professional services company; people do business with people they like. Always Improving: Never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite's fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

Requirements

Must have own vehicle and clean driving record
Detail oriented
Ability to read, understand and interpret governing documents for the communities
Strong communication skills (written, verbal and in person)
Experience in using and communicating with Microsoft Office
Detailed oriented, accurate and organized
Ability to multitask, excellent time management and prioritizing skills
ability to utilize technology is mandatory, computer proficiency
Background screening and pre-employment drug screening required
Strong and high-level customer service required
Ability to work independently, but also work as a team player (ability to work with a team in an office setting and independently in the field)
Ability to work with a diverse group of people including peers, homeowners and Board members
Two or more years effectively serving clients/customers
Ability to use sound and prudent judgement to determine if a violation should be cited
Ability to stand and walk for extended periods throughout the workday.
Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
Manual dexterity to operate tools, equipment, and machinery safely.
Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
Ability to wear and use appropriate personal protective equipment (PPE).
Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Responsibilities

Primary role will be driving through the community on a regular basis and reporting property code violations in accordance with neighborhood guidelines to maintain community appearance
Take photos of violations, accurately recording observations, and attach to homeowner records using proprietary software.
Documentation, Issuance, tracking and follow-up of violation notices
Education of homeowners regarding HOA policies and guidelines and working with them toward a resolution
Responding to customer calls and emails regarding inquiries, violations and concerns
Reports to the compliance supervisor
Ability to understand written guidelines, make observations on properties, and apply to various circumstances/encountered
60% driving and citing violations; 40% office work including administrative tasks, researching documents and maintain violation documentation
Represent the Management company and Association in a positive and professional manner

Benefits

Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
Education Reimbursement for industry related classes
401K match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays