Onsite Community Manager

Associa•Richmond, VA

5d•Onsite

About The Position

The Onsite Community Manager oversees the community’s administrative, maintenance, and project work to support the betterment of the community. The manager serves as a liaison among homeowners, the Board of Directors, committee members, association management staff, and maintenance vendors and contractors. This is a full-time, onsite position located downtown Richmond. The manager works at the front desk and handles resident and visitor inquiries, community communications, inspections, maintenance coordination, board meeting support, financial reviews, contractor proposals, access controls, security camera reviews, and invoice approvals.

Requirements

At least 2 years of community association experience.
Friendly demeanor, self-motivation, and a go-getter attitude.
Excellent communication skills and regular follow-up.
Proactive, takes initiative, responsive, and available.
Communicative with the board and GM.
Ability to work independently.
Computer savvy with mechanical aptitude to understand maintenance and operations needs for key FOBs, security systems, fire suppression systems, water pumps, and elevators.

Responsibilities

Work onsite at the front desk.
Meet and greet homeowners, residents, guests, vendors, and contractors.
Research and respond to inquiries in person, by phone, and by email.
Manage mail, email, mass email correspondence, and monthly newsletters to homeowners and Board of Directors members.
Walk through and inspect the community to ensure HOA rules and regulations are followed and the community is well maintained.
Issue HOA violation notices to homeowners and follow up to ensure violations are corrected.
Contact outside maintenance contractors and vendors regarding maintenance repairs and service.
Perform light maintenance, such as changing light bulbs.
Communicate with contracted porter staff about work that needs to be done.
Schedule and facilitate monthly board meetings.
Review financials and delinquency reports and assist with budget creation.
Submit RFPs, review proposals, make recommendations to the board, and meet contractors and walk them to work areas.
Schedule contractors and vendors onsite, including walking on the roof.
Coordinate resident move-ins and move-outs with the loading dock.
Issue and activate FOB access.
Review security camera footage.
Approve and code invoices.
Perform other duties as assigned.