Onsite Community Manager

AAM Brand•Peoria, AZ

17h•Onsite

About The Position

The onsite Community Manager at Trilogy at Vistancia manages the business of the association in conjunction with the Board of Directors, supporting property values, positive owner and resident relations, and members’ quality of life. The role delivers exceptional customer service, community engagement, and programs for an active adult community. The manager oversees association operations, compliance, architectural control, legal and collection matters, meetings, financials, budgeting, reserves, contracts, insurance, and incident response. The position also supervises onsite association staff, works with community committees, and prepares and hosts new-resident orientation presentations.

Requirements

Exceptional public speaking, interpersonal, problem-solving, and advanced communication skills.
Ability to build strong working relationships with owners, Board members, and committee members.
Demonstrated leadership ability and ability to achieve results through others.
Computer proficiency with database software, the internet, website portals, point-of-sale systems, registration processes, and related policies, procedures, equipment, materials, and products.
High energy, initiative, enthusiasm, cooperation, and sound judgment and discretion.
Ability to be accountable for individual performance, the work of others, equipment, supplies, product quality, and safety.
Ability to organize and manage multiple priorities, with attention to detail.
Ability to walk and/or drive throughout community common areas and facilities; sit and stand for moderate periods; use a personal vehicle for business purposes as needed; and work seated at a computer workstation in an office setting.

Responsibilities

Manage association business in conjunction with the Board of Directors to maintain property values, foster positive owner and resident relations, and support members’ quality of life.
Recommend and implement procedures to ensure compliance with applicable federal, state, and local laws and state resale-buyer disclosure requirements.
Conduct community tours as required by governing documents and the management contract; track non-compliance issues and send notices in accordance with Board fine and collection policies.
Manage architectural control and Design Review processes, ensuring compliance with established guidelines and communicating with owners about compliance matters.
Coordinate with association legal counsel, seek guidance as appropriate, and monitor legal and collection activity.
Plan and assist with Board and annual membership meetings, prepare and provide Board packages, and provide required meeting notifications.
Review monthly financials, prepare variance and management reports, monitor community accounts payable, and approve and code accounts payable through the management company portal.
Establish, draft, execute, and supervise the annual community budget; manage the reserve study and schedule replacements and repairs accordingly.
Monitor and address delinquent accounts as appropriate.
Obtain competitive contract bids, present comparative bid reviews, supervise executed contract terms and conditions, and oversee community and contractor liability insurance requirements.
Supervise onsite association staff, chair staff meetings, and communicate and coordinate management activities.
Review incident reports, respond, and implement timely solutions.
Work with community committees, guide their meetings, assist with requests, and serve as a conduit between committees and the Board of Directors.
Prepare for and host New Resident Orientation presentations to promote participation and ensure residents are adequately informed.
Attend Board of Directors and committee meetings as required.
Perform other duties as directed.