Onsite AV Support Technician (White Glove Support)
About The Position
Our client is seeking an Onsite AV Support Technician to provide white-glove audiovisual support within a professional corporate environment in Cambridge, MA. This individual will serve as the face of technology support for conference rooms, executive meetings, and collaboration spaces throughout the office. This position is heavily focused on ensuring a seamless meeting experience for employees, leadership teams, and guests. The ideal candidate is polished, professional, and comfortable providing hands-on support in high-visibility environments where customer service is just as important as technical ability.
Requirements
- 1-3 years of AV Support, Conference Room Support, or IT Support experience
- Experience supporting executive conference rooms and meeting spaces
- Hands-on troubleshooting experience with Microsoft Teams Rooms, Zoom Rooms, or similar platforms
- Experience supporting displays, cameras, microphones, speakers, and conferencing technologies
- Strong customer service and white-glove support skills
- Excellent communication and professionalism when working with executives and VIP users
- 1-3 years of experience supporting corporate AV environments
- Experience troubleshooting conference room and collaboration technologies
- Familiarity with Microsoft Teams Rooms, Zoom Rooms, and modern conferencing solutions
- Strong understanding of AV hardware including displays, microphones, speakers, cameras, and control systems
- Exceptional customer service and communication skills
- Ability to remain calm and professional in high-pressure meeting environments
- Comfortable supporting executives, leadership teams, and external guests
Nice To Haves
- Crestron experience
- CTS certification
- Experience supporting executive leadership environments
- Experience with Extron, Biamp, Q-SYS, Poly, Cisco, or similar AV technologies
- Experience with Crestron control systems
- Experience with Extron, Biamp, Q-SYS, Cisco, or Poly technologies
- Experience supporting enterprise or life sciences corporate environments
- Basic networking knowledge related to AV systems
Responsibilities
- Provide white-glove AV support for conference rooms, boardrooms, training rooms, and executive meeting spaces
- Ensure all meeting rooms are fully operational and meeting-ready throughout the day
- Support Microsoft Teams Rooms, Zoom Rooms, and other collaboration technologies
- Troubleshoot displays, cameras, microphones, speakers, control systems, and presentation equipment
- Assist executives and meeting participants with meeting launches, content sharing, and video conferencing functionality
- Respond immediately to AV-related issues that could impact critical business meetings
- Conduct daily room readiness checks and preventative maintenance of AV systems
- Coordinate support for executive meetings, town halls, client presentations, and special events
- Work closely with facilities, IT, and third-party vendors to resolve complex issues
- Document recurring issues and identify opportunities for process improvements
- Deliver a concierge-level customer experience for all end users
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
