Onsite AV Service Support Technician

Diversified•Washington, DC

3d•$37 - $47•Onsite

About The Position

The ADOPT Onsite AV Service Technician, working from an assigned client site, provides crucial support for technical system needs. The primary requirement for this role is the creation and maintenance of client relationships, leading to superior client satisfaction and growth of the ADOPT onsite support agreement. This includes meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. The technician should be able to execute technical skills to perform routine maintenance and repair of systems and equipment.

Requirements

1-3 years of commercial AV support, with video conferencing, unified communications, and collaboration platforms.
Experience providing face-to-face client technical systems support
Superior client relationship management
Ability to manage stress in high-stakes situations
Forward-thinking individual, with diligence and efficiency in multi-tasking
Excellent communications and client service skills, with consistent follow-through
Detail-oriented and technically savvy
high school diploma or equivalent

Nice To Haves

postsecondary education (degree, technical school) preferred
AVIXA CTS certifications
Biamp related certifications
Crestron related certifications
Networking/IT related certifications

Responsibilities

Function as an AV support technician within a client site.
Collaborate successfully with Diversified team members and departments.
Provide supporting assists for end-user meetings/conferences/events.
Perform routine preventive maintenance of technical systems.
Resolve system/equipment faults discovered within systems.
Interface with others related to equipment faults and repair needs.
Collaborate with manufacturers/vendors to facilitate equipment repair needs.
Develop and manage an inventory tracking/recording mechanism.
Track/update repair needs, work duties, and events within ticketing systems.
Produce summary and detailed reports.

Benefits

Multiple medical plan options to fit you and your family’s needs
HSA & HRA company contributions
Dental coverage, including orthodontic benefits, and vision plans
Company-paid benefits
Basic Life, AD&D
Short-Term and Long-Term Disability insurance
Employee Assistance Program (EAP)
Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
401k with company match
Paid maternity leave
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
Commuter benefits