Onsite AV Service Support Technician

Diversified • Washington, DC

2d • Onsite

About The Position

The ADOPT Onsite AV Service Technician, working from an assigned client site, provides crucial support for technical system needs. The primary requirement for this role is the creation and maintenance of client relationships, leading to superior client satisfaction and growth of the ADOPT onsite support agreement. This includes meeting/conference/event assists, inventory tracking, reporting, and proactive systems maintenance. The technician should be able to execute technical skills to perform routine maintenance and repair of systems and equipment.

Requirements

• 1-3 years of commercial AV support, with video conferencing, unified communications, and collaboration platforms.
• Experience providing face-to-face client technical systems support
• Superior client relationship management
• Ability to manage stress in high-stakes situations
• Forward-thinking individual, with diligence and efficiency in multi-tasking
• Excellent communications and client service skills, with consistent follow-through
• Detail-oriented and technically savvy

Nice To Haves

• AVIXA CTS certifications
• Biamp related certifications
• Crestron related certifications
• Networking/IT related certifications

Responsibilities

• Function as an AV support technician within a client site.
• Collaborate successfully with Diversified team members and departments.
• Provide supporting assists for end-user meetings/conferences/events.
• Perform routine preventive maintenance of technical systems.
• Resolve system/equipment faults discovered within systems.
• Interface with others related to equipment faults and repair needs.
• Collaborate with manufacturers/vendors to facilitate equipment repair needs.
• Develop and manage an inventory tracking/recording mechanism.
• Track/update repair needs, work duties, and events within ticketing systems.
• Produce summary and detailed reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED