AV Support Technician

Partnership HealthPlan of California • Fairfield, CA

2d • Onsite

About The Position

The AV Support Technician will help implement and maintain regional video collaboration tools to support Partnership HealthPlan’s communication needs. This role involves assisting with setup, basic troubleshooting, and providing support to staff and team members using AV equipment. The AV Support Technician will work closely with the AV Support Specialist and will be instrumental in ensuring consistent, high-quality AV experience throughout the organization.

Requirements

• Associate or Bachelor Degree in Computer Science, Engineering, or related field or related experience preferred.
• Two (or) or more years’ experience in the Audio Visual industry.
• Experience and working knowledge of large conference rooms with integrated audio / video is required.
• Technical understanding of the full suite of Webex Conferencing products deployed in the Cisco environment is required.
• Must have extensive knowledge of CISCO conferencing and integrated audio and video infrastructure equipment.
• Must have in depth knowledge on Cisco Telepresence Devices and Extron Controls and automation.
• Extensive experience with WebEx platform, Cisco Webex Control Hub and an understanding of network security as it applies to video collaboration communications.
• Must also possess a strong customer service orientation.
• Familiarity with Microsoft Windows and Office products is required.
• Experience with Cisco systems installation, maintenance and troubleshooting.
• Knowledge and experience with computer network configuration

Nice To Haves

• Familiarity with Microsoft Teams and ability to provide support is a plus.
• Experience supporting alternative collaborative solutions, Microsoft Teams, Zoom is a plus.

Responsibilities

• Works with the AV Specialist to install (to include design and test), operate, and maintain video conferencing equipment.
• As requested, provides video conferencing event planning consisting of test plans, engineering assessments and recommendations for optimal support of meetings requiring video conferencing.
• Utilizes the existing incident management-tracking tool (e.g., ServiceDesk Cloud) for all related requests for Video Conferencing and or video conferencing client support.
• Troubleshoots and resolves escalated collaboration and business application incidents pertaining to conference room equipment and video conferencing services.
• Maintains current knowledge with advancing technologies and provides recommendations for new technologies as they emerge.
• Maintains continuous uninterrupted services by ensuring all conference rooms are fully functional.
• Delivers offsite technical assessments and support for all company meetings conducted outside regional office locations.
• Other duties as assigned

Benefits

• Provide the highest possible level of service to clients
• Promote teamwork and cooperative effort among employees
• Maintain safe practices
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree