AV Support Technician

Snoqualmie Casino & Hotel•Snoqualmie, WA

1d•Onsite

About The Position

The Audio Visual (AV) Support Technician provides hands-on support for AV systems across Snoqualmie Casino & Hotel, including the hotel, casino floor, service areas, meeting rooms, and event center. This role ensures reliable setup, operation, and maintenance of AV equipment - projectors, displays, sound reinforcement, microphones, conferencing, digital signage, and control systems - to deliver exceptional guest and team member experiences. The AV Support Technician partners closely with IT, Events/Entertainment, Facilities, and external vendors to plan and execute events, resolve issues quickly, and maintain high system uptime.

Requirements

Associates degree in Information Technology or related field preferred.
Two (2) years of IT or technical experience including the support of AV systems (e.g. conference rooms, PA/background music, digital signage/IPTV, projection/switching, basic DSP/control).
Knowledge of live event AV, PA/wireless, projection/switching, and signal flow to prepare systems and verify readiness.
Ability to interpret run-of-show notes, room diagrams, I/O maps, and labeling; ensure accurate handoff to operators.
Proficiency in basic fault isolation across audio, video, control, and networked AV with clear, timely escalation.
Capability to load/verify presets and perform guided basic configuration.
Working understanding of conferencing systems, IPTV, digital signage, and background music/PA to confirm presets and quality.
Skill in inspections, firmware updates, lamp/laser tracking, cable/connector care, rack/gear cleanliness, and asset logging.
Ability to communicate clearly with Events/Entertainment, Hotel Ops, F&B, Security, and IT; explain technical info in plain language.
Professionalism and discretion in guest-facing spaces; adherence to property policies, restricted-area rules, and equipment security.
Knowledge of safe cable management, power basics, ladder/lift use, PPE, and incident reporting.
Strong time management, attention to detail, analytical problem-solving, and adaptability to changing priorities and schedules.
Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
Pre-employment drug testing is required for all positions.

Responsibilities

Set up, support, and strike AV systems for meetings, shows, and special events; perform sound checks, stage patching, mic/IFB coordination, projection/switching, and live presentation support.
Monitor and support installed AV systems (conference rooms, event center, digital signage, background music/PA, IPTV) to ensure availability, correct presets, and consistent quality.
Diagnose and resolve AV issues (audio, video, control, networked AV) quickly; escalate to vendors/engineers when needed; document incidents and resolutions.
Perform regular inspections, firmware updates, inventory management, lamp/laser hour checks, cable and connector repairs, and cleanliness of gear and racks; maintain accurate asset records.
Assist with configuration of DSPs, control processors, and networked AV under guidance from IT; ensure safe integration with house systems and IT standards.
Coordinate with Events/Entertainment, Hotel Operations, F&B, Security, and IT to confirm requirements, run-of-show, and change requests; provide clear pre/post-event updates.
Interface with external vendors for equipment rentals, repairs, and service tickets; verify deliveries, test gear, and ensure adherence to SLAs and property standards.
Provide basic training and quick-reference guides for end users; maintain room diagrams, I/O maps, labeling, runbooks, and inventory logs.
Follow safety protocols for rigging, power, and lift work; comply with applicable policies, procedures, and regulations, including restricted areas and secure handling of equipment.
Capture lessons learned, propose standard room presets, recommend equipment lifecycle refreshes, and contribute to AV standards that improve reliability and guest experience.
Support the property’s overall operations and success by fulfilling additional responsibilities as required.

Benefits

100% employer-paid medical, dental, vision, and prescription coverage
Competitive family rates
401(k)
Employer-paid life insurance
Long-term disability
Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years
Option to cash out PTO twice annually
Free meals
Free parking
Paid breaks
40c/gallon gas discount
Exciting giveaways like concert and sports tickets
Tuition reimbursement
Certification programs
Employee Assistance Program