AV Technician

Zones LLC. • Albany, NY

7d • Onsite

About The Position

We are seeking a dedicated and proactive AV Technician to join our team to provide exceptional AV (audio-visual) support and services. This position is ideal for an individual with a strong understanding of AV systems, customer service skills, and a desire to work in a high-profile environment. The technician will be responsible for installing, troubleshooting, maintaining, and repairing AV equipment and systems while ensuring a seamless experience for users. This position will be located within a highly visible, customer-facing location that provides support in a hospital/medical environment. Most work will be completed on-site within the facility located in Albany, NY.

Requirements

• Strong knowledge in ITIL process.
• ITIL Certification.
• Strong communication.
• Good understanding of Audio/Video technologies.
• Good understanding of VIP support for conference rooms setup.
• Good experience with End user and Deskside support.

Nice To Haves

• Experience in a clinical setting is preferred.
• Neat, Logitech, Crestron, and Cisco equipment experience and/or certifications.

Responsibilities

• Provide white glove support onsite for Audio/Video solution at conference rooms for events, meetings, webinars, and day-to-day use.
• Perform tasks that require physical presence at Customer Locations.
• Travel between Customer Locations as required.
• Perform installation, Configuration and troubleshooting of Audio/Video devices, Conference room devices, Windows devices, and Teams /Zoom conferencing solutions.
• Perform connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to customer teams and/or vendors, and providing support during meetings or events.
• Replace faulty or damaged equipment components, such as hard drives, power supplies, or network cards.
• Perform basic troubleshooting steps such as power cycling devices or checking physical connections.
• Perform physical maintenance tasks such as rack and stack operations and equipment labeling.
• Handling the installation, replacement, or removal of equipment components.
• Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.
• Maintain an inventory of equipment, tracking serial numbers, and managing spare parts.
• Perform on-site troubleshooting tasks, such as verifying power and network connectivity, checking indicator lights, or physically inspecting devices.
• Perform asset management.
• Perform Audio/Video testing on conference rooms and prep the rooms in advance of scheduled events or meetings as required by the customer.
• Communicate and troubleshoot with Audio Visual vendors, engage in RMA and repair process.
• Responsible for cross-training team members on Audio Visual support.
• Respond to emergency calls regarding difficulties in active meetings.

Benefits

• medical, dental and vision coverage
• life insurance
• disability insurance
• voluntary accident, hospitalization and critical illness insurance options
• a 401(k) plan with matching provision
• paid time off and personal sick leave in compliance to individual state requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed