QSR Brand Manager - ONroute Various Locations

Careers at ONroute•Newcastle, ON

11d•Onsite

About The Position

ONroute is a Canadian company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are open 24/7/365 to proudly serve over 40 million customers each year who stop in to our plazas for our quick service food brands and convenience needs. Using a focused tactical approach, the ONroute Brand Manager is accountable and responsible for effectively managing the day-to-day operations of their assigned brand(s). Reporting to the General Manager (or Associate General Manager), you will collaborate with the plaza team to deliver overall results and objectives. You will oversee the brand’s hourly team and ensure each shift delivers ONroute’s financial goals, franchise brand standards and customer service excellence.

Requirements

3-5 years of experience as a Supervisor or Manager in high volume food and beverage or merchandise operations and/or other related management experience
Experience with POS Systems, Microsoft Office (Word, Excel, Outlook)
Ability to lead by example and dedicated to training, coaching and developing your team to deliver results
Demonstrated exceptional customer experience focus
Strong interpersonal and collaborative skills with excellent communication skills and approachability
Sound operational experience and knowledge within the fast-food/food service industry
Must have reliable transportation to get to and from the plaza

Responsibilities

Oversee and schedule day-to-day operations to deliver sales and budgeted targets, including achieving labour targets and posting schedules three weeks out.
Execute ordering and all inventory processes, including managing inventory levels, delivering budgeted food cost targets (waste, par builds, variances), maintaining accurate data in the inventory management system, and ensuring orders are placed, received, stored, and reconciled on time.
Train, coach, and manage food cost on the floor daily with the team, including posting pro-active action plans, production build charts, and reviewing waste for accuracy.
Hire, train, coach, and develop the team (Crew Members and Shift Supervisors), communicating clear performance expectations, providing feedback, and recognizing positive performance.
Ensure all team members are trained to deliver results that meet or exceed all brand, audit, and customer service standards (franchise audits, MTO Audits, Mystery Shop, Health Department, MOL, Employment Standards Act Ontario, EcoSure).
Complete self-audits and assessments at required intervals, developing action plans to address and correct opportunities.
Achieve the highest quality of customer service, working alongside the team at peak times to monitor customer interaction and provide coaching.
Ensure all day-to-day Health & Safety processes and procedures are followed, with training at or above 90% and ensuring required trained representation (First Aid, ServSafe, Joint Health & Safety Committee) for auditing purposes.
Effectively communicate and enforce the employee code of conduct, manage employee relations, asset management, and all other ONroute policies and procedures, holding the team accountable.
Act as Manager-in-Charge when the General Manager or Associate General Manager is not in the plaza, ensuring the overall needs of the total plaza are the first priority, collaborating across all brands, managing day-to-day plaza activities, and ensuring compliance with all ONroute and governmental standards.