Brand Manager - Trenton North Onroute

Careers at ONroute • Quinte West, ON

10d • Onsite

About The Position

ONroute is a Canadian company that provides a clean, safe & friendly environment at its 23 travel centres along the busy 401 and 400 highways in Ontario. These centres are open 24/7/365 and serve over 40 million customers each year for quick service food brands and convenience needs. The ONroute Brand Manager is responsible for effectively managing the day-to-day operations of their assigned brand(s) using a focused tactical approach. This role reports to the General Manager (or Associate General Manager) and involves collaborating with the plaza team to achieve overall results and objectives. The Brand Manager will oversee the brand’s hourly team, ensuring each shift meets ONroute’s financial goals, franchise brand standards, and customer service excellence.

Requirements

• 3-5 years of experience as a Supervisor or Manager in high volume food and beverage or merchandise operations and/or other related management experience
• Experience with POS Systems, Microsoft Office (Word, Excel, Outlook)
• Ability to lead by example and dedicated to training, coaching and developing your team to deliver results
• Demonstrated exceptional customer experience focus
• Strong interpersonal and collaborative skills with excellent communication skills and approachability
• Sound operational experience and knowledge within the fast-food/food service industry
• Must have reliable transportation to get to and from the plaza

Responsibilities

• Overseeing and scheduling day-to-day operations to deliver sales and budgeted targets
• Executing ordering and all inventory processes
• Hiring, training, coaching, and development of team, including Health & Safety
• Delivering brand, audit and customer service standards
• Act as Manager-in-Charge when General Manager or AGM are not in plaza
• Accountable for the inventory levels at assigned brand(s) and for delivering budgeted food cost targets including waste, par builds and variances
• Responsible for setting up and maintaining accurate data in the inventory management system
• Responsible to ensure orders are placed, received, stored, and reconciled on time
• Responsible for training, coaching, and managing food cost on the floor daily with the team, including posting pro-active action plans, current production build charts, and daily waste entry and review for accuracy
• Role model and ensure all team members (Crew Members and Shift Supervisors) are trained to meet or exceed all brand, audit and customer service standards (e.g., franchise audits, MTO Audits, Mystery Shop, Health Department, MOL, Employment Standards Act Ontario, EcoSure)
• Responsible for completing self-audits and assessments at required intervals using provided tools and developing action plans to address opportunities
• Responsible to achieve the highest quality of customer service at all times and work alongside the team at peak times to monitor customer interaction and provide coaching
• Accountable for hiring, training, coaching and developing the team of Crew Members and Shift Supervisors
• Communicating clear performance expectations and providing feedback, coaching and training to ensure expectations are met
• Recognize positive performance on a regular basis
• Accountable for all scheduling and the achievement of labour targets for assigned brand(s), ensuring proper coverage and customer service at all times, including posting schedules three weeks out
• Responsible to ensure all day-to-day Health & Safety processes and procedures are followed, with training at or above 90% in the ONroute Health & Safety Portal
• Ensuring each shift has the required trained Shift Supervisor/Crew Member representation in areas such as First Aid, Serv Safe, Joint Health & Safety Committee, to meet all auditing requirements
• Accountable for the effective communication and enforcement of the employee code of conduct, all employee relations, asset management and all other ONroute policies and procedures
• Hold the employee team accountable to follow all ONroute procedures and policies
• As Manager-In-Charge, ensure the overall needs of the total plaza are the first priority, including working collaboratively across all brands, delivering high customer service levels, effectively managing all day-to-day plaza activities, and ensuring compliance with all ONroute and governmental standards, regulations, and policies

Benefits

• Other rewards may include bonuses, benefits, and Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed