General Manager - ONroute Various Locations

Careers at ONroute•Newcastle, ON

11d•Onsite

About The Position

ONroute is a Canadian company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are open 24/7/365, to proudly serve over 40 million customers each year who stop in to our plazas for our quick service food brands and convenience needs. Using a focused tactical approach, the ONroute General Manager is accountable and responsible for managing all day-to-day plaza activities across 1 to 2 locations and the safe operation and maintenance of all property including on-site machinery and facilities. Reporting to the District Director Or Regional General Manager, you are accountable for achieving targeted sales and objectives, profitability and audit standards. You will be responsible for the hiring, coaching, training, and developing of your team including Associate General Manager, Brand Managers and ONcare Crew, to deliver great customer service and franchise brand experience.

Requirements

Minimum of 7 or more years of experience as a Manager in high volume food and beverage, or multi-unit food related management
Possesses strong networking skills with a proven ability to build and maintain good relationships with all stakeholders
Ability to lead by example, build a strong team culture and deliver on targets
Demonstrated exceptional customer experience focus
Strong interpersonal and collaborative skills with excellent communication skills and approachability
Ability to effectively communicate ideas, action plans and opportunities for improvement
Extensive knowledge of food service operations with demonstrated examples of successful self-driven initiatives in cost savings, efficiency solutions and problem-solving strategies to achieve goals
Multi-tasker who is highly organized, detail-oriented, and able to manage conflicting priorities
Experience with POS Systems, Microsoft Office (Word, Excel, Outlook)
Must have reliable transportation to get to and from the plaza(s)

Nice To Haves

A degree in hospitality, restaurant management preferred
Franchise brand certification is an asset

Responsibilities

Communicating and achieving all plaza(s) level budgeted financial targets and the development of proactive action plans to support targets’ achievement
Ensuring that all labour, ordering and inventory targets are achieved
Provide consistent recruitment, training, development and coaching of your team to achieve business goals
Achieving compliance and audit standards (brands, customer service, health & safety and government agencies), completing daily records (MTO/ MIC logs/ brand and temperature logs), and training in all brands
Delivering effective communication and executing on-time implementation of all ONroute and brand initiatives
Delivering budgeted food cost targets including waste, par builds and variances, while ensuring the effective set up and maintenance of accurate data in the inventory management system
Ensuring that plazas’ orders are placed, received, stored, and reconciled on time
Sharing and effectively communicating specific financial targets and goals with each of your Brand Managers
Ensuring training, coaching, and managing food cost on the floor daily with your team including posting pro-active action plans, production build charts that are current and followed and waste is entered and reviewed daily for accuracy
Role modeling and ensuring compliance with government regulations, meeting health & safety requirements outlined by the Employment Standards Act Ontario, mandatory postings are accurate and up to date and Joint Health & Safety Committees are in place and inspections are completed to meet all regulations across assigned plaza(s)
Completing self audits/ assessments at the required intervals (i.e., daily, weekly) at all levels in each of your plaza’s brands; and subsequently developing action plans to immediately address and correct opportunities
Achieving the highest quality of customer service at all brands, ensuring that your Brand Managers are working alongside their teams to deliver the highest level of customer experience and provide coaching and adjustments as required
Effectively communicating and enforcing the employee code of conduct, all employee relations, asset management and all other ONroute policies and procedures
Holding your teams accountable to follow all of ONroute’s procedures and policies
Overall for your plaza(s) team member recruitment, training and development
Recruiting, training and developing your direct reports which includes communicating clear performance expectations and providing feedback and coaching to ensure expectations are met
Recognizing positive performance on a regular basis
Writing and delivering annual performance evaluations and from this review, developing SMART Goals with your management team to align with company initiatives
Reviewing SMART Goals periodically throughout the year and adjusting as necessary with appropriate action plans
Ensuring all day-to-day Health & Safety processes and procedures are followed in your plaza(s)
Ensuring that all scheduling meets the achievement of labour targets for each brand and overall plazas, while meeting the needs of the business to ensure proper coverage and customer service at all times
Ensuring the posting of schedules three weeks out at all times and ensuring employees use their vacation entitlement to meet ESA guidelines and achieve labour targets