Online Student Success Mentor

Houston Baptist University • Lynchburg, VA

5d • Remote

About The Position

The Online Student Success Mentor serves the Adult & Graduate Studies to work with the online student body by supporting the academic goals from the first day of class through matriculation onto graduation. The position supports the University�s mission by student engagement, coaching and retaining the student for degree completion.

Requirements

• Bachelor�s degree from an accredited college/university.
• Ability to use PC and Mac systems to perform daily tasks.
• Must have a good work ethic and the ability to work with minimal supervision
• Ability to work effectively with others
• Excellent organizational, project, and time management skills
• Adherence and support of the Houston Christian University statement of belief as required by the Preamble of the By-Laws of the university.
• Ability to work efficiently and accurately under tight deadlines
• Ability to quickly learn and use specific business software and hardware
• Ability to lift or move objects up to 25 lbs. � occasionally
• Ability to sit � extended periods of time
• Ability to stand for an extended period � occasionally
• Ability to walk reasonable distances � occasionally
• Ability to bend or stoop � occasionally
• Ability to climb or reach overhead � occasionally
• Ability to communicate via speech, hearing and sight � frequently
• Ability to work directly with students and diverse learner populations
• Availability to maintain a flexible, and student friendly schedule including occasional evenings and weekends if needed

Nice To Haves

• Master's degree preferred.
• Minimum 3 years of experience in education related field preferred but not required.

Responsibilities

• Communicate student services, retention and degree completion.
• Ability to work independently while functioning effectively within a highly collaborative environment.
• Assist students in setting short/long term goals and follow up with students.
• Monitor academic progress, engagement and student well-being and proactively intervene when indicators show student is at risk.
• Refer and connect students to appropriate university resources, including the Registrar, Financial Aid, Career and Calling, academic departments, counseling, tutoring, accessibility services, and technical support.
• Respond to emails and or callbacks within 24 business hours with the goal of same day.
• Provide customer service and support for new and matriculated students.
• Assist with special projects and temporary duties as assigned by Director.
• Other duties as assigned.

What This Job Offers

• Career Level: Mid Level