Online Student Liaison, Part-time

University of Arkansas System • Fayetteville, AR

2d • Onsite

About The Position

The Online Student Liaison provides ongoing support to current and prospective online students at the University of Arkansas. The role works independently and collaboratively with campus units, staff, faculty, and administrators to support student success and advocate for students. Regular in-person work is expected. The office operates Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 11 a.m. to 3 p.m.; individual shifts are scheduled to cover those hours. The current need is for part-time evening coverage, preferably Monday through Friday from 3:30 p.m. to 7 p.m., for a minimum of 15 and maximum of 20 hours per week. This is a temporary, fixed-term position, but it is not seasonal and does not end with the semester. Regular, reliable, non-disruptive attendance and the ability to maintain collegial, harmonious working relationships are essential.

Requirements

• At least one year of experience providing direct support to students in a higher education setting or customer service in a related field.

Nice To Haves

• Experience providing student or customer support via phone, email, or online chat.
• Experience operating university student information systems and/or Slate.
• Experience working in higher education student support initiatives.
• Experience working at the University of Arkansas.
• Excellent oral and written communication skills.
• Experience working independently to achieve objectives and meet goals.

Responsibilities

• Provide ongoing support to current and prospective online students.
• Work independently and in collaboration with campus units to support student success.
• Work with relevant staff, faculty, and administrators to advocate for students.
• Maintain regular, reliable, and non-disruptive attendance and collegial working relationships.

Benefits

• University contributions to health, dental, life, and disability insurance.
• Tuition waivers for employees and their families.
• 12 official holidays.
• Immediate leave accrual.
• A choice of retirement programs with university contributions ranging from 5% to 10% of employee salary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed