Online Shopping Manager
About The Position
Oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website. Will maintain the order fulfillment process and scheduling of personal shoppers and delivery drivers. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Ensures smooth operation of order fulfillment process. Continually monitors incoming online orders to ensure prompt, on-time fulfillment. Responsible for training new employees. Responsible for department employee scheduling. Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues. Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible. Provides education to existing employees regarding new policies and procedures. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time.
Requirements
- High school diploma or equivalent preferred.
- Must be skilled in the computer as well as the internet.
- Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs.
- Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
- Good verbal and written communication skills.
- Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
- Ability to identify problems, develop and execute solutions.
- Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people.
- Possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people.
Responsibilities
- Oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website.
- Maintain the order fulfillment process and scheduling of personal shoppers and delivery drivers.
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Ensures smooth operation of order fulfillment process.
- Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
- Responsible for training new employees.
- Responsible for department employee scheduling.
- Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues.
- Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.
- Provides education to existing employees regarding new policies and procedures.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
- Performs other job-related duties and special projects as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
