Online Shopping Lead - Full-Time

Buehlens Fresh Foods•Coshocton, OH

1d•Onsite

About The Position

Buehler’s Online Shopping Leads ensure customer satisfaction with our online shopping experience. We have loyal customers take advantage of our online store, and we need to make sure that we are fully staffed to meet the customers’ demands. Our Service & Facilities teammates love to make sure our customers has a positive experience worth sharing every time they visit our stores.

Requirements

Attained at least 18 years of age
Able to meet the requirements to occasionally stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50# and occasionally 80#
Manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures; and can do simple math problems

Nice To Haves

Cashier, Personal Shopper, or Team Lead experience

Responsibilities

Overseeing Online Shopping within the store to ensure proper job execution and customer relations
Managing breaks and lunches for Personal Shoppers
Ensuring proper employee relations for Online Shopping including managing, mentoring, training, discipline, staffing, and communication
Working in conjunction with the POS Lead and/or S&F Manager regarding scheduling and staffing needs or issues
Managing communications such as emails, memos, policies, procedures
Ensuring customer satisfaction: Handles customer issues, complaints, refunds, questions, problems
Proper service levels
Anticipates and reacts to fluctuations in the traffic flow
Ensures proper staffing levels by calling for extra help in or sending help home
Monitors order traffic and order sizes
Monitors pick-up lane traffic and ensures proper staffing for quick customer pickup and/or handles delivery execution
Ordering of necessary supplies and Online Shopping bags, working in conjunction with the S&F Manager
Communicating issues regarding equipment and technology; can troubleshoot issues; enter Help Desk requests as needed; communicates issues to Online Shopping SME at the main office
Ensuring loss prevention measures are in place including audits of orders, order balances and True Up Payment process, laws and regulations regarding alcohol sales
Making sure the team follows protocols
Handling special customer requests; places special orders or requests with department leads within the store.
Ensuring proper supply management.
Organization and cleanliness of Online Shopping areas to promote efficiency and clarity
Ensuring facility management including ensuring health and safety of employees and customers, cleanliness, safety measures, communicating procedures and policies, sanitation, proper equipment maintenance and care