Online Sales Counselor - Charlotte, NC or Myrtle Beach, SC | Remote Considered

Falcone Group • Charlotte, NC

47d

About The Position

AmeriCraft Homes is hiring an Online Sales Counselor to serve as the first point of contact for prospective buyers and create a positive first impression on behalf of the developer. Because buyers often begin their purchasing journey online, the role connects interested prospects with Sales Consultants by providing basic information, building enthusiasm, and encouraging them to schedule an appointment.

This is a new role in a rapidly growing business supporting multiple properties, with opportunities for growth. The position is full-time and based in Charlotte, NC, or Myrtle Beach, SC; remote work is considered. Business travel may be required.

Requirements

• Experience using Salesforce as a CRM.
• Friendly, warm, and engaging phone etiquette, with a commitment to creating a positive customer experience.
• Comfort handling a high volume of inbound and outbound calls with leads who have requested information through company websites.

Nice To Haves

• Two or more years of experience in sales roles.
• Online Sales Counselor experience.
• Homebuilding or real estate experience.
• Demonstrated success in B2C sales over the telephone.
• Understanding of key performance metrics that drive successful sales conversions.
• Ability to maintain flexibility, composure, and creativity in a fast-paced, growth-oriented environment.

Responsibilities

• Respond promptly to all email leads.
• Handle inbound calls to generate on-site or virtual appointments for the Sales Team.
• Make outbound calls to database leads to generate appointments.
• Follow up consistently with online prospects to schedule appointments with the Onsite Sales Team.
• Serve as a concierge to prospective buyers and provide a warm, seamless handoff to the Sales Team or Rental Management Company.
• Provide a high-level overview of features and benefits to build interest and motivate prospects to take action.
• Use discovery questions to identify each buyer's area of interest.
• Deliver a world-class experience for buyers and their representatives.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed