Online Operations Specialist

Arhaus • Boston Heights, OH

2d

About The Position

The Online Operations Specialist plays a key role in ensuring a high level of customer satisfaction by executing day-to-day operational tasks on behalf of web and eCommerce clients. This position supports the web phone team by delivering timely, accurate, and professional assistance, helping to maintain seamless operations and positive customer experience.

Requirements

• High school diploma; College degree preferred
• Minimum of 2 years’ customer service experience working in a multi-location, retail, or sales environment.
• Proficient in MS Office [Outlook, Excel, Word] or similar suite.
• Dedicated to business and willing to adjust schedule and hours as needed to management needs of the department.
• Performing tasks in a sitting position for extended periods of time.
• Repetitive movements.
• Lifting of boxes and/or files of weights less than 25 lbs.
• Consistent regular scheduled attendance is considered an essential function of this job.
• Weekend hours are required

Nice To Haves

• Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively
• Build respectful and effective working relationships; collaborate with others to achieve common goals.
• Conveys information clearly and concisely, both verbally and in writing; adjusts communication to meet the needs of the audience
• Strives to meet or exceed the expectations of internal and external customers
• Demonstrates initiative by acting as a self-starter; takes on increased responsibility to enhance one’s contribution
• Displays a high degree of integrity, honesty and takes responsibility for one’s own actions; shows consistency between words and actions
• Fluent with Microsoft systems and has sound computer comfortability.

Responsibilities

• Consistently maintains the company brand standard of customer service during all internal and external communication.
• Contacts clients daily to schedule deliveries, check for accuracy on orders, collect balances, modify orders, and processing of appeasement transactions.
• Works to accurately process returns, exchanges, adjustments, cancellations for the web team and web client.
• Acts proactively when client issues arise and work with Client Services, Logistics, Product, and management and the customer to achieve an amicable solution on the client’s behalf.
• Prepares necessary paperwork for online custom orders.
• Process daily incoming website sales orders checking for accuracy and fraud.
• Acts in assisting our Sales team and management in additional tasks as needed by the department including but not limited to pre-collections, product delays, and sku corrections.
• Assists as needed with reports, specials projects as they arise.
• Other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED