Senior Specialist Online Learning

Boston Medical Center•Boston, MA

About The Position

The Senior Specialist Online Learning will develop, design, and implement effective digital learning solutions. This role is responsible for configuring, maintaining, and optimizing Workday Learning—BMCHS’ Learning Management System (LMS). As a member of the Organizational Development and Effectiveness team, this role will ensure the organization has the appropriate technical solutions to deploy critical learning and development programs such as training compliance, performance management, and new employee orientation. The ideal candidate will combine technical expertise with strong customer service skills to support end-users across the health system.

Requirements

Minimum of 3 to 5 years of experience in administering an LMS (Workday Learning).
Minimum of 2 years’ experience in the design, development, and implementation of eLearning courses.
Familiarity with eLearning authoring tools such as Articulate Storyline 360 and Synthesia.

Nice To Haves

B.A./B.S. degree
2-3 years experience facilitating workshops or trainings
Familiarity with graphic design or video editing software
Experience coordinating programs or projects for a large organization
Proficiency in utilizing project management methodologies and organizational tools to track tasks, manage timelines, and ensure deliverable accuracy.
Ability to coordinate multi-departmental projects and facilitate group objectives within a cross-functional team environment.
Ability to synthesize complex information into clear oral and written reports for diverse internal and external stakeholders.
Ability to translate technical specifications, processes, and data into functional documentation or instructions for non-technical users.
Ability to diagnose, analyze, and resolve technical system errors or workflow bottlenecks.
Knowledge of the Microsoft Office Suite, including data analysis in Excel, document formatting in Word, and presentation design in PowerPoint.
Knowledge of inclusive workplace practices and the ability to apply equity-based principles to office workflows and cultural initiatives.

Responsibilities

Administers and maintains the Workday Learning management system (LMS) including system configuration, customization, and user experience.
Assigns required onboarding, compliance, and annual trainings to all new employees weekly and tracks completion of assigned trainings for managers.
Manages and maintains courses within Workday Learning.
Supports internal customers with Workday Learning troubleshooting, access issues, and course registration.
Partners with Subject Matter Experts (SME) to create digital learning courses using adult learning instructional design principles.
Utilizes eLearning Authoring Tools (Articulate Storyline 360 and Synthesia) to develop digital courses which are interactive, informative, and branded appropriately.
Creates and maintains standard operating procedures for LMS and eLearning authoring tools.
Partners with HRIS team to test updates of Workday Learning quarterly and ensure proper functionality.