Online Membership Associate (Online Community Engagement)

Center for Biological Diversity•Tucson, AZ

4d•$57,000 - $65,000•Remote

About The Position

The Online Membership Associate (Online Community Engagement) plays an integral role in growing the Center’s email and text lists, online membership base and donations. This position supports the management of the organization’s social media presence as a dynamic digital publication featuring the Center’s leadership on conservation issues. This position will plan, package, publish, and optimize timely content across social platforms to help more people discover the Center’s work, stay engaged with its mission, and become members and supporters. The primary goal of this position is to deliver content with a strategy that turns all the Center’s digital channels into stewardship platforms. This includes comment management, automated DM journeys, tailored subscriber content, and more cutting-edge engagement tools. The ideal candidate should have a passion for saving wildlife and wild places; a strong understanding of social media platforms and audience behavior; excellent editorial judgment; and the ability to turn complex environmental, legal, scientific, and campaign information into clear, engaging, and shareable digital content. This person will thrive in a dynamic, fast-paced work environment and will enjoy engaging directly with the public through comments, DMs replies, emails, texts and other means of connecting with Center members and supporters. This role will work closely with the Senior Online Membership Associates and Content Producers to ensure the Center’s online messages are timely, compelling, accurate, innovative, and aligned with membership growth goals. This position reports directly to the Senior Online Membership Associate.

Requirements

3-5 years of experience managing social media channels, digital editorial content, audience engagement, digital communications, journalism, advocacy communications, or a related field.
Experience using Sprout Social or other similar social media management platforms.
Excellent writing, editing, headline writing, and editorial judgment.
Deep understanding of major social media platforms and their distinct audiences, formats, best practices, and content expectations.
Ability to translate complex issues into clear, accurate, compelling, and accessible digital content.
Experience planning and maintaining editorial calendars across multiple channels.
Experience using social media management, scheduling, reporting, and listening tools.
Ability to analyze social media performance and use metrics to improve content strategy.
Knowledge of current social media trends, platform changes, creator formats, and emerging digital behaviors.
Strong project management skills and ability to manage fast-moving content needs under deadlines.
Ability to collaborate effectively with content producers, campaigners, writers, designers, fundraisers, and communications staff.
A mission-minded self-starter able to work independently or collaboratively with a geographically distributed team and organization.
A passion for and knowledge of the natural world and biodiversity.
Willingness to speak up and offer recommendations, suggestions, and ideas.
Strong understanding of and commitment to justice, equity, diversity, accessibility, and inclusion.

Nice To Haves

Experience in a fundraising, advocacy, political, environmental, journalism, or nonprofit environment.
Experience managing social channels for an organization, campaign, publication, brand, or public-facing cause.
Experience with Sprout Social, Hootsuite, Buffer, Later, Meta Business Suite, native platform analytics, or similar tools.
Experience with community management, influencer identification, social listening, and audience development.
Experience creating or editing basic graphics, short-form videos, templates, or social-first visual assets.
Experience supporting digital fundraising, membership growth, advocacy campaigns, or rapid-response communications.

Responsibilities

Assist in curating the Center’s social media presence across major and emerging platforms, including planning, scheduling, publishing, monitoring, and optimizing content.
Treat the Center’s social channels as a living digital publication, ensuring content is timely, accurate, compelling, audience-aware, and aligned with the organization’s mission.
Help implement social strategies that increase reach, engagement, supporter acquisition, donor conversion, sustainer growth, and membership growth, including broadcast channels, subscriber channels, DM journeys, and more.
Collaborate with both Senior Online Membership Associates to develop and then implement platform-specific editorial calendars and campaign plans.
Package organizational priorities, campaign updates, legal wins, scientific information, breaking news, advocacy opportunities, and fundraising messages into engaging social content.
Write sharp, clear, compelling social copy, captions, hooks, headlines, calls to action, and community-facing messages.
Identify opportunities to adapt long-form content, email content, reports, press materials, campaign materials, and internal updates into digestible social-first content.
Coordinate with content producers to publish and distribute videos, graphics, cutdowns, templates, and other creative assets on social channels.
Monitor platform trends, social conversations, memes, creator formats, algorithm changes, and emerging best practices to recommend timely content opportunities.
Engage directly with followers and commentors, identify influencers and potential partners
Surface emerging trends to inform campaign planning.
Help maintain channel voice, posting standards, accessibility practices, and quality control across all social platforms.
Participate in reporting and analyzing metrics on social media performance, including reach, engagement, audience growth, traffic, conversions, and content trends.
Use performance data to help improve future content, posting strategies, creative formats, audience engagement, and generating reports to communicate that to the entire team.
Support rapid-response content needs during urgent campaign moments, breaking news, legal developments, or major organizational opportunities.
Contribute to team project management tools and editorial calendars to help identify needs, deadlines, and production priorities.
Perform other job-related duties as assigned.

Benefits

Fully paid medical premiums for staff, and greatly discounted for families.
Fully paid dental and vision premiums for staff and their families.
Generous employer contribution to HSA and HRA’s.
Lifestyle Spending Account (LSA) provided for reimbursement of eligible wellness expenses.
Center paid premiums for Short Term and Long-Term Disability provided for all staff.
Center paid premiums for Basic Life Insurance for all staff.
Discounted premiums for pet discount program.
403(b) plan with employer match and increasing employer paid contributions.
Generous time off policies, including 13 paid holidays per year and 5 “personal” days awarded each year.
Vacation accrual starts at a rate of 15 days annually, but it may be higher commensurate with experience, and paid sick days accrue at a rate of 10 days per year.
Center Paid Time Off for parental leave, personal leave, caretaker leave and even pet caretaker leave.
After 5 years of service, all employees receive a 12-week paid sabbatical.
Relaxed work atmosphere and dress code.