Community Engagement Associate

Collectors • Santa Ana, CA

2d • $57,499 - $76,440 • Hybrid

About The Position

Collectors is seeking a dedicated, detail-oriented, and outgoing professional to join its Marketing team as a Community Engagement Associate. This role reports to the Manager, Social Media within PSA’s Marketing team and will work from either the Santa Ana or Jersey City office. The associate will be responsible for assisting the existing customer base, welcoming new collectors to PSA, engaging with collecting communities, and ensuring a seamless grading experience. The company emphasizes the value of in-person collaboration, and for those living within a 1-hour commute of the Santa Ana office, on-site presence will be required most of the time. This role involves managing customer engagement across owned platforms, proactively resolving community issues on non-owned channels, and scoping new community channels. The associate will work closely with Marketing stakeholders and Customer Support to develop and execute customer acquisition strategies, drive community engagement at in-person events, and assist with social media content management to elevate brand visibility. The ideal candidate is a collecting enthusiast with strong strategic communication and relationship-building skills, well-versed in social media platforms, and possesses 1-3 years of experience in customer engagement, external communications, or social media management, preferably in a consumer-focused or hobby-based industry.

Requirements

• Genuine passion for collecting, allowing for knowledgeable engagement with collectors, journalists, and content creators.
• Professional communication skills with key internal stakeholders, external partners, and customers.
• Proven track record of developing successful communications strategies that drive engagement and growth.
• Ability to cultivate and nurture relationships with key internal stakeholders, partners, and customers.
• Skilled collaborator.
• Well-versed in 1:1 interaction and engagement on platforms like Instagram, Facebook, Reddit, and Discord, for both public-facing and private customer communications.
• 1-3 years of experience in customer engagement, external communications, and/or social media management and strategy.
• Ideally, experience within a consumer-focused or hobby-based industry.

Responsibilities

• Manage customer engagement across owned platforms, including public inquiries and private direct messages on Instagram, X/Twitter, Facebook, and more.
• Proactively seek and resolve community issues on non-owned channels such as message boards or public community groups.
• Scope and manage potential new community channels.
• Work closely with key Marketing stakeholders and Customer Support on customer acquisition strategies and tactics.
• Ensure best-in-class direct customer assistance by collaborating with PSA’s Customer Support and CRC teams.
• Develop and execute a customer acquisition strategy to reach customers experiencing issues or interested in PSA’s authentication & grading services.
• Drive community engagement and activation at in-person events, such as hobby shows and local card shop drop-off events.
• Assist with executing PSA’s overall social media content strategy, providing data- and experience-driven insights.
• Elevate brand visibility by maintaining a consistent presence in the digital landscape, sharing narratives, and strengthening brand positioning.

Benefits

• Medical, Dental, and Vision Insurance for full-time employees
• Fertility, commuter, and educational assistance benefits for full-time employees
• Competitive 401k matching plan
• Flexible time-off for salaried employees
• Ten company paid holidays for regular, full-time employees
• Discounts on select grading services for approved submissions
• Flexible schedules with varying shifts available for many teams
• Participation in celebrations, holiday events, and team-building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed