Online Hotel Reservationist – Remote

Destination Careers • Dallas, TX

2d • Remote

About The Position

Destination Knot is seeking a highly organized and detail-oriented Online Hotel Reservationist to help clients book hotels, resorts, and other accommodations. The role involves managing reservation details and supporting an accurate, smooth booking process. It is fully remote and suited to someone who enjoys hospitality, customer service, and helping clients plan comfortable, memorable stays.

The reservationist researches lodging options based on clients’ destinations, budgets, and preferences; processes reservations and changes; maintains booking records; and communicates with clients and supplier partners. The position also involves keeping up with hotel promotions, cancellation policies, and destination trends, and collaborating with teammates to support client satisfaction. The company offers flexible scheduling, training and development, a supportive team environment, professional booking tools and supplier resources, growth potential, incentive opportunities, and travel perks.

Requirements

• Excellent communication skills and a client-focused attitude.
• Strong attention to detail and the ability to manage multiple bookings at once.
• Proficiency with online systems, booking platforms, and digital communication tools.
• Ability to work independently in a remote environment.
• At least 18 years old.
• Access to a computer and reliable internet.
• Interest in travel and helping others plan comfortable, memorable stays.

Nice To Haves

• Previous experience in hotel booking, hospitality, or customer service.

Responsibilities

• Assist clients with booking hotels, resorts, and other accommodations through online platforms.
• Research and recommend lodging options based on destination, budget, and client preferences.
• Process reservations, updates, and modifications accurately and efficiently.
• Maintain organized records of bookings, client requests, and confirmations.
• Communicate professionally with clients and supplier partners via email, phone, and chat.
• Stay informed about hotel promotions, cancellation policies, and destination trends.
• Collaborate with team members to support client satisfaction throughout the booking process.

Benefits

• Flexible scheduling.
• Training and development opportunities in the travel and hospitality industry.
• Supportive team environment with growth potential.
• Access to professional booking tools and supplier resources.
• Incentive opportunities.
• Travel perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed