SHAWOOD Online Home Advisor

Sekisui House US • Folsom, CA

19h • Hybrid

About The Position

This position supports the SHAWOOD sales experience by engaging prospective buyers online, delivering timely and accurate information, and guiding customers through early phases of their homebuying journey. This role manages digital inquiries, nurtures leads, and communicates SHAWOOD’s premium product value through personalized interactions. It collaborates with sales teams, marketing, and community operations to maintain up-to-date knowledge and ensure customers receive consistent, brand-aligned information. This position contributes to sales success by creating meaningful connections that drive qualified appointments and support overall conversion goals.

Requirements

• Bachelor’s degree OR equivalent combination of education and experience.
• A Real Estate License is required.
• Minimum 2 years of experience in online sales, customer engagement, real estate, or a similar role.
• Experience responding to digital inquiries and guiding customers through early buying stages.
• Must be able to work from home on weekends and in-office other scheduled days.

Nice To Haves

• Experience in luxury residential sales, architectural product education, or premium customer service environments.
• Proficiency with CRM tools, online listing platforms, and digital communication systems.
• Experience supporting high-end or brand-driven customer engagement processes.

Responsibilities

• Respond to online inquiries, calls, and digital leads with timely, accurate, and brand-aligned communication.
• Guide prospective buyers through initial discovery conversations, highlighting SHAWOOD design philosophy, product features, and community offerings.
• Qualify leads by assessing customer needs, purchase readiness, and fit across available SHAWOOD homes and communities.
• Schedule appointments, tours, or consultations with onsite SHAWOOD sales ambassadors.
• Maintain accuracy of customer interactions, notes, and lead progression within CRM systems.
• Collaborate with marketing, sales, and community teams to ensure digital information, pricing, timelines, and availability remain current.
• Analyze lead activity and identify opportunities to improve digital engagement and follow-up strategies.
• Resolve difficult customer questions or situations by applying knowledge of SHAWOOD products and homebuilding processes.
• Support team members by sharing best practices and assisting with routine digital communication tasks.
• Uphold SHAWOOD brand standards through elevated service, detailed communication, and product expertise.

Benefits

• Competitive Compensation
• Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Access a 401(k) retirement savings plan.
• Vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included.
• An employee assistance program (EAP) is also available.
• Exclusive home purchase and financing discounts.
• Discounted group pet insurance rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees