Retail Online Experience Advisor - Hybrid (AZ)

DriveTime•Mesa, AZ

1d•Hybrid

About The Position

The Online Experience Advisor is responsible for contacting customers who have expressed an interest in purchasing a vehicle from DriveTime. The Advisor works from a centralized location and is evaluated on the ability to make a genuine connection with customers, answer questions put them at ease, problem solve, meet appointment goals, and provide a high quality of customer service. Clearly communicate the sales process to customers to build interest and engagement. Facilitate the customer communication journey to set, confirm, and follow up on appointments with potential customers via phone, text, email, and chat platforms. Accurately transition customers to retail locations, ensuring all relevant information is conveyed. Leverage CRM and online databases to manage leads and drive dealership visits. Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume. Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly. Develop professional relationships with customers and dealerships to identify vehicle needs. Fully explain the steps of the sales process to customers. Work as a contributing member of the Sales team by partnering with dealerships in meeting monthly sales goals and revenue targets. Maintain positive working relationships with immediate team members and the company’s sales and dealership employees. Conduct business within DriveTime policies and procedures. Other duties as assigned

Requirements

High School Diploma required.
Must be able to remain in a stationary position at least 75% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, etc.
Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
This position could require moving objects up to 20 pounds.

Nice To Haves

Associates degree preferred.
Passionate and goal oriented.
A mind for the details.
Ability to work well in a high-functioning team environment.
Excellent verbal and written communication skills.
Timely.
Positive emotional resilience.

Responsibilities

Contact customers who have expressed an interest in purchasing a vehicle from DriveTime.
Make a genuine connection with customers, answer questions, put them at ease, and problem solve.
Meet appointment goals and provide high-quality customer service.
Clearly communicate the sales process to customers to build interest and engagement.
Facilitate the customer communication journey to set, confirm, and follow up on appointments via phone, text, email, and chat platforms.
Accurately transition customers to retail locations, ensuring all relevant information is conveyed.
Leverage CRM and online databases to manage leads and drive dealership visits.
Focus on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume.
Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
Develop professional relationships with customers and dealerships to identify vehicle needs.
Fully explain the steps of the sales process to customers.
Work as a contributing member of the Sales team by partnering with dealerships in meeting monthly sales goals and revenue targets.
Maintain positive working relationships with immediate team members and the company’s sales and dealership employees.
Conduct business within DriveTime policies and procedures.
Other duties as assigned.