Online Grocery Pick-Up Clerk

The Kroger Co.•Clinton Township, MI

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with close attention to freshness and quality. The role includes assembling orders, processing coupons and payments, and delivering orders to customers’ cars when they arrive for pickup. The clerk provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position also involves receiving orders from Order Selectors, storing products in appropriate temperature zones, scanning and bagging items according to standards, communicating about substitutions or order exceptions, processing orders through the point-of-sale system, and maintaining clean, organized staging areas and equipment. The clerk follows food safety procedures, applicable laws, and company guidelines; performs opening and closing procedures; reports discrepancies and equipment issues; and may assist with training new e-Commerce team members.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders efficiently while ensuring freshness and quality.
Initiate and complete the selection process for online orders.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions or exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Receive orders from Order Selectors according to guidelines and store products in optimal temperature zones.
Read and follow directions in order notes.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify accuracy, and load them into customers’ cars.
Process orders through the point-of-sale system.
Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform essential job functions with or without reasonable accommodation.