Online Grocery Pick-Up Clerk

Kroger•Cumming, GA

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders, ensuring efficiency, freshness, quality, and accuracy. The role includes assembling orders, scanning and bagging items according to standards, processing coupons and payments through the POS system, and communicating substitutions or exceptions to customers. When customers arrive for pickup, the clerk retrieves orders from staging locations, delivers them, and loads them into customers’ cars. The clerk provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position also involves receiving orders from Order Selectors and storing products in appropriate temperature zones; following customer notes and substitution procedures; responding professionally and promptly to customer calls using a portable phone; maintaining clean, organized staging areas and equipment; reporting discrepancies and equipment repair needs; completing opening and closing procedures; and helping train new e-Commerce team members. The clerk follows applicable laws, food-safety procedures, and company guidelines, meets productivity standards, and works cooperatively in a fast-paced environment.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders efficiently, ensuring freshness, quality, and accuracy.
Initiate and complete the selection process for customers’ online orders.
Assemble orders, scan and bag items according to bagging standards, and process coupons and payments through the POS system.
Communicate order substitutions or exceptions to customers at pickup and follow policies for out-of-stock items.
Receive orders from Order Selectors and store products in the appropriate temperature zones.
Read and follow customer directions in order notes.
Communicate with customers by portable phone and respond to calls professionally and promptly.
Retrieve orders from staging locations, verify accuracy, deliver orders, and load them into customers’ cars.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management about items needing repair.
Perform required opening and closing procedures.
Assist with training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity, follow directions, and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.