Online Grocery Pick-Up Clerk

The Kroger Co.•Beckley, WV

5d•Onsite

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role assembles orders, processes coupons and payments, and delivers and loads orders into customers’ cars when they arrive for pickup. The clerk provides a positive customer service experience and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position may work as an In-Store Grocery Shopper, initiating and completing order selection, scanning and bagging items while following bagging standards, and communicating with customers about substitutions or order exceptions. The clerk receives orders from the Order Selector, stores products in appropriate temperature zones, follows customer notes, retrieves orders from staging locations, verifies accuracy, and processes orders through the point-of-sale system. The role also maintains clean and organized staging areas and equipment, reports discrepancies and equipment issues, performs opening and closing procedures, and assists with training new e-Commerce team members. The clerk is expected to meet productivity standards and work cooperatively in a fast-paced environment.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for online orders efficiently while ensuring freshness and quality.
Initiate and complete the selection process for customers’ online orders.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions and order exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow applicable laws, food-safety procedures, and company guidelines.
Receive customer orders from the Order Selector and store products in appropriate temperature zones.
Read and follow directions in order notes.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify order accuracy, and load orders into customers’ cars.
Process orders through the point-of-sale system.
Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management of items needing repair.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.