Online Grocery Pick-Up Clerk

The Kroger Co.•Shepherdsville, KY

5h•Onsite

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role includes assembling orders, processing coupons and payments, communicating substitutions or exceptions, and delivering and loading orders into customers’ cars at pickup. The clerk provides positive customer service and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position also involves receiving orders from Order Selectors, storing products in appropriate temperature zones, following customer notes and bagging standards, maintaining staging areas and equipment, and meeting productivity expectations. The clerk follows applicable laws, food-safety procedures, and company guidelines; reports discrepancies and equipment issues; performs opening and closing procedures; and assists with training new e-Commerce team members. The role requires cooperative work in a fast-paced environment, sound handling of conflict and customer and business information, and support for customers including minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Cashier experience.

Responsibilities

Select and gather products for customers’ online orders efficiently while ensuring freshness and quality.
Initiate and complete the order-selection process.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions or exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive customers’ orders from Order Selectors and store products in appropriate temperature zones.
Read and follow directions in customers’ order notes.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve each customer’s order from staging locations, verify accuracy, and load it into the customer’s car.
Process orders through the point-of-sale system.
Follow policies and procedures for selecting substitutions when items are out of stock.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, and item-location discrepancies and invalid temperature types to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.