Online Grocery Pick-Up Clerk

The Kroger Co.•Crawfordsville, IN

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders, ensuring efficiency, freshness, and quality. The role includes assembling orders, processing coupons and payments, and delivering and loading orders into customers’ cars at pickup. The clerk provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position also involves receiving and storing products in appropriate temperature zones, scanning and bagging orders according to standards, communicating substitutions or order exceptions, maintaining order accuracy, and keeping staging areas and equipment organized and clean. Clerks follow food safety procedures, company guidelines, and applicable laws; handle customer communications professionally; and assist with opening and closing procedures and training new team members.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders efficiently, with attention to freshness and quality.
Initiate and complete the selection process for online orders.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector and store products in optimal temperature zones.
Read and follow directions in order notes.
Communicate with customers using a portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify accuracy, and load them into customers’ cars.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management about items needing repair.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.