Online Grocery Pick-Up Clerk

The Kroger Co.•Chester, VA

About The Position

The Online Grocery Pick-Up Clerk, also referred to as an In-Store Grocery Shopper, selects and gathers products for customers’ online orders efficiently while maintaining freshness and quality. The role assembles and processes orders, communicates about substitutions and exceptions, and delivers and loads completed orders into customers’ cars when they arrive for pickup. The clerk provides a positive customer experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position works with the e-Commerce team and Order Selector, follows food safety procedures and applicable laws, maintains staging areas and equipment, and meets productivity standards. It requires cooperation in a fast-paced environment, appropriate conflict management, and support for customers including minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders efficiently, ensuring freshness and quality.
Initiate and complete the order selection process, following directions in order notes.
Assemble orders, scan and bag items according to bagging standards, and process coupons and payment through the point-of-sale system.
Receive orders from the Order Selector and store products in appropriate temperature zones.
Communicate substitutions or order exceptions to customers at pickup and follow procedures for substitutions when items are out of stock.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify order accuracy, and deliver and load orders into customers’ cars.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Maintain clean and organized staging areas and equipment.
Report pricing, scanning, item-location, and temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.