Online Fulfillment Coordinator

Fleet Farm Careers • Ankeny, IA

1d • Onsite

About The Position

The Online Fulfillment Coordinator is the in-store expert for online fulfillment. The role is responsible for processing online order fulfillment and training of Team Members on the online order fulfillment process and accuracy.

Requirements

• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to be certified to operate a forklift and other material handling devices.
• Able to lift and move 50 pounds on a regular basis and climb ladders.

Nice To Haves

• High School Diploma or GED preferred.
• 2 years of retail e-commerce, logistics, or warehouse experience preferred.
• Experience working with Microsoft Office Suite preferred.

Responsibilities

• Responsible for ensuring Buy Online Pickup In Store (BOPIS) orders are fulfilled within a four-hour timeframe to ensure customer satisfaction.
• Ensure payment is collected for BOPIS orders by completing audits and ensuring proper training of those responsible for completing orders.
• Ensure Pick Pack and Ship (PPS) orders are fulfilled and shipped within a two day timeframe unless specifically marked for next day delivery service.
• Work collaboratively with Store Leadership and Corporate Partners regarding the online fulfillment processes, procedures, reporting, and discrepancies.
• Responsible for maintaining accurate filing and organization of all paperwork and forms related to online fulfillment.
• Ensure all items are being picked and binned according to company guidelines.
• Properly prepare and pack customer orders for shipment using correct materials in a timely manner.
• Responsible for coordination and communication of daily online fulfillment needs within the store.
• Properly organize, stock, audit, and fulfill layaway orders during the holidays.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Benefits

• Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law.
• Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees