Online Order Fulfillment Associate

BJ's Wholesale Club • Fort Worth, TX

1d • Onsite

About The Position

BJ’s Wholesale Club is seeking an Online Order Fulfillment Associate to join their team. This role is crucial for supporting the company's digital initiatives, including Buy Online Pick Up In Club (BOPIC), Curbside, Express Pay, and Ship from Club. The associate will be responsible for general warehouse activities such as pulling merchandise from pick lists, moving items to staging areas, verifying counts with handheld scanners, and operating equipment. The position emphasizes delivering excellent member service, maintaining club standards, and working collaboratively within a fast-paced environment. BJ's Wholesale Club is powered by over 30,000 team members and serves more than 8 million members across 250+ clubs in 21 states, focusing on providing value and convenience.

Requirements

• Required to meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals.
• Regular, predictable, full attendance is an essential function of this job.

Nice To Haves

• Previous order pulling experience.
• Big box/wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Perform general warehouse activities including pulling merchandise from a pick list.
• Move merchandise from sales floor to staging area.
• Use handheld scanner to verify merchandise counts and update merchandise locations.
• Operate equipment.
• Work within all digital initiatives including: BOPIC, Curbside, Express Pay and Ship from Club.
• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything done.
• Innovate and adapt.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA).
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD- Grand opening look daily.
• Maintain a clean and organized environment, inside the OMNI Space.
• Organize members orders using bin storage based on gold standards.
• Regularly clean and maintain storage bins based on safety standards.
• Understand how to access and read production and/or financial performance reporting for the department.
• See the connection between consistent execution and the positive impact it can have on the business.
• Process member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilize a handheld scanner device (RF) device to pick orders from the sales floor.
• Use handheld scanner device (RF) to verify merchandise.
• Communicate problems with inventory and/or equipment.
• Communicate expired or short-dated items included on pick list.
• Communicate with club team when merchandise needs to be replenished.
• Work with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensure all orders are picked in a timely manner to meet all productivity requirements.
• Work with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follow operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Take responsibility for individual performance and work with club leadership on individual performance when metrics are not met.
• Securely package the order in accordance with standard operating procedures.
• Ensure the SFC area is neat, clean, and organized.
• Perform general housekeeping duties, including removing trash and cardboard from the work area.
• Handle damaged goods and spoiled products in accordance with standard operating procedures.
• Process returns to the club and make determination on how to handle (via DDR or Membership desk).
• Maintain all club policies and procedures, including adhering to proper dress code standards.
• Meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships: complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan: with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees