Online Order Fulfillment Part Time

BJ's Wholesale Club • Warrensville Heights, OH

1d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day, helping families save on what matters most. The company is built on purpose and opportunity, offering a comprehensive benefits package designed to support team members' health, well-being, and future. The Online Order Fulfillment role, also known as an Omni Experience Ambassador, is responsible for performing general warehouse activities. This includes pulling merchandise from a pick list, moving merchandise from the sales floor to a staging area, using a handheld scanner to verify merchandise counts and update locations, and operating equipment. This role is integral to all digital initiatives such as BOPIC (Buy Online, Pick Up In Club), Curbside, Express Pay, and Ship from Club. BJ’s Wholesale Club serves over 8 million members, providing unbeatable value and convenience. Headquartered in Marlborough, Massachusetts, BJ’s operates over 250 clubs, nearly 200 BJ’s Gas® stations, and eight distribution centers across 21 states, offering high-quality fresh produce, meat, deli, bakery items, apparel, electronics, home goods, and more.

Requirements

• Regular, predictable, full attendance is an essential function of this job.

Nice To Haves

• Previous order pulling experience.
• Big box/wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures, and compliance.
• Act with honesty and integrity, leading with the member in mind to address and escalate concerns.
• Ensure a safe and positive environment for members and team members.
• Embrace inclusion and diversity, working collaboratively and respectfully.
• Work as a team to achieve goals.
• Move with speed and agility, innovating and adapting.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate member concerns.
• Commit daily to GOLD Member Standards (Greet, Anticipate, Appreciate).
• Work as a team to deliver GOLD club standards daily, maintaining a grand opening look.
• Maintain a clean and organized environment within the OMNI Space, including bin storage based on gold standards.
• Ensure storage bins are regularly cleaned and maintained based on safety standards.
• Understand how to access and read production and/or financial performance reporting for the department.
• See the connection between consistent execution and its positive impact on the business.
• Process member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilize a handheld scanner device (RF) to pick orders from the sales floor.
• Use a handheld scanner device (RF) to verify merchandise.
• Move merchandise from the sales floor to the staging area.
• Communicate problems with inventory and/or equipment, and communicate expired or short-dated items on pick lists.
• Communicate with the club team when merchandise needs to be replenished.
• Work with the team to pull merchandise from the reserve area, when possible, to avoid sales floor replenishment.
• Ensure all orders are picked in a timely manner to meet productivity requirements.
• Work with a high level of urgency to ensure deadlines are met, including key performance indicators.
• Follow operational efficiencies, processes, and productivity standards with adherence to established SOP for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when metrics are not met.
• Securely package orders in accordance with standard operating procedures.
• Ensure the SFC (Ship from Club) area is neat, clean, and organized.
• Perform general housekeeping duties, including removing trash and cardboard from the work area.
• Handle damaged goods and spoiled products in accordance with standard operating procedures.
• Process returns to the club and determine how to handle them (via DDR or Membership desk).
• Maintain all club policies and procedures, including adhering to proper dress code standards.
• Meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics, and goals.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed