Online Club Fitter
About The Position
The Online Fitting & Support team plays an important role in delivering a best-in-class customer experience to 2nd Swing golfers. The Online Club Fitter provides knowledgeable, personalized club fitting recommendations to help golfers find equipment that supports their playing ability, preferences, and performance goals. This role uses golf equipment expertise, fitting experience, and launch monitor data to guide customers toward the right equipment for their game. This position a part-time in-office position located in Eden Prairie, MN. No remote work will be offered. Weekend availability required. The ideal candidate is a certified club fitter, golf enthusiast, and people person with substantial hands-on fitting experience and a strong understanding of golf equipment technology. They are comfortable interpreting launch monitor data, explaining technical concepts in an approachable way, and building customer confidence through thoughtful, personalized recommendations.
Requirements
- 3+ years of golf club fitting experience.
- Experience conducting at least 500 club fittings.
- Golf club fitting certification from a recognized organization or manufacturer.
- Strong working knowledge of golf equipment technology, club specifications, shaft characteristics, and fitting principles.
- Fluency with launch monitor technology and the ability to interpret data to inform fitting recommendations.
- Ability to translate fitting results into clear, practical equipment recommendations.
- Strong communication and interpersonal skills, with the ability to build rapport and connect with golfers.
- Strong computer skills and the ability to navigate multiple systems efficiently.
- A genuine passion for golf, equipment, and helping golfers improve their game.
Nice To Haves
- OEM (Original Equipment Manufacturer) certifications from multiple golf equipment brands.
- Experience with multiple launch monitor platforms and fitting technologies.
- Experience with online or virtual club fitting.
- Familiarity with NetSuite, Microsoft 365, UKG, Counterpoint, Braintree, Affirm, or PayPal.
- Previous ecommerce, online sales, or live chat support experience.
Responsibilities
- Conduct online club fittings and provide personalized equipment recommendations based on golfer needs, goals, and fitting data.
- Interpret launch monitor data and apply fitting principles to recommend appropriate club specifications and equipment.
- Explain club technology, shaft profiles, loft, lie, length, grip options, and other fitting variables.
- Recommend equipment across major golf brands based on performance, feel, budget, and player preferences.
- Guide golfers through equipment comparisons, custom specifications, and purchasing decisions.
- Communicate complex fitting information clearly and confidently to golfers with varying levels of experience.
- Use fitting tools, technology, and internal systems to document recommendations and support the customer experience.
- Stay current on equipment releases, manufacturer technologies, and golf fitting practices.
- Deliver exceptional customer service while managing multiple customer conversations and fitting needs.
- Collaborate with teammates and share fitting knowledge and best practices.
- Contribute to team goals and assist with additional responsibilities as needed.
Benefits
- Flexible Scheduling
- 401(k) Company Match
- Employee Programs, Including PGA Membership Dues Support
- Paid Time Off
- Discounted Merchandise
- Health and Wellness Initiatives
- Work-Life Balance
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
