Online Client Success Specialist
About The Position
AO Globe Life is hiring a fully remote Online Client Success Specialist to guide individuals and families through supplemental benefit options and enrollment. The role focuses on client-centered service, accurate documentation, timely follow-ups, and building long-term client relationships. Consultations are conducted virtually using Zoom, with inbound client interest and no cold calling. This is an independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven, with weekly performance-based earnings, monthly and quarterly bonuses, and potential renewal-based income growth. It is not an hourly or salaried position. The company provides training, mentorship, licensing guidance, and professional development. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities and cover any applicable pre-licensing coursework, examinations, and licensing requirements themselves. Specific licensing requirements, fees, compensation, and contractor terms may vary by state. The position is 100% remote with flexible scheduling and is intended for self-motivated, coachable people comfortable working independently. AO Globe Life describes its culture as mission-driven and people-focused, and offers a path into leadership and a 3% equity opportunity for qualifying team members. The company serves union members, credit union clients, and veterans nationwide through supplemental benefits that protect working families.
Requirements
- Be at least 18 years of age and legally eligible to work in the United States.
- Obtain any necessary licenses; the appropriate state Life & Health Insurance License is required before conducting licensed insurance activities.
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
- Be comfortable in virtual meetings and using digital tools.
- Be self-driven, organized, coachable, and comfortable working independently.
- Have a reliable high-speed internet connection, a computer or laptop, a webcam, and a professional remote workspace.
- Have strong interpersonal and communication abilities.
- Complete required training and participate in virtual meetings.
Nice To Haves
- Customer service background; helpful but not required.
- Interest in helping others and supporting a mission-driven company.
- Recent or soon-to-be graduate in business, marketing, or communications.
- No prior insurance experience is required.
Responsibilities
- Walk individuals and families through personalized supplemental benefit options.
- Deliver excellent, client-centered service.
- Handle documentation accurately and stay on top of follow-ups.
- Build strong, long-term client relationships.
- Hold virtual client consultations using Zoom.
- Guide clients clearly and professionally through enrollment.
- Participate in ongoing training, mentorship, and professional growth.
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
Benefits
- Full training and licensing support.
- Mentorship and ongoing professional development.
- Opportunities for renewal-based income growth.
- Monthly and quarterly bonuses.
- A path into leadership.
- Inbound-only client interest; no cold calling.
- 100% remote work with flexible scheduling.
- 3% equity opportunity for qualifying team members.
- Weekly, performance-based earnings.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
