Client Success Specialist

NeoGenomics Laboratories•Aliso Viejo, CA

3d•Hybrid

About The Position

NeoGenomics has an opening for a Client Success Specialist who wants to continue to learn in order to allow our company to grow. This position is hybrid in Aliso Viejo or Carlsbad, CA. As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Requirements

2+ years’ experience in customer service/sales support
Excellent typing, data entry, and customer service skills
Proficient with MS Office programs and database management
Experience managing multiple projects
Strong organizational skills and attention to detail
Ability to adapt to changing procedures, policies, and work environment
Ability to communicate effectively, both written and oral
Ability to work in a cross-functional cross-country team environment
Ability to work independently and as a team player
Ability to handle stressful situations and demonstrate a potential for strong problem solving skills
Ability to communicate testing information to both a technical and non-technical audience

Nice To Haves

Bachelor’s degree in Business Administration or related field is preferred but not required

Responsibilities

Must demonstrate proficiency in all Core Responsibilities of a Client Services Advocate.
Prioritizes tasks as necessary to maintain a streamlined workflow within their region to resolve issues in a timely and efficient manner
Stays up-to-date on new test offerings and changes of procedures
Monitors and maintains quality and productivity objectives along with other key indicators on a routine basis
Assesses and responds to situations where standard protocol has failed in resolving customer or sales issues and works to resolve issues with other departments.
Able to assist clients with account set-up, LIS user access and user issues, online ordering assistance, and IT concerns
Responsible for coordinating sales support processes and implementations as well as providing administrative support to the sales team
Spearhead new client “Fresh Start” and at-risk client “Case Management Monitoring” programs within their regions.
Participate in sales meetings (conference and live) to include assigned regional meetings, and disseminates pertinent information to regional teams
Training new and existing clients on Neo systems to reduce delays and outbound calls to clients; and can serve as a NeoGenomics Application Support specialist