Client Success Specialist

Ascend Learning, LLC

1d•$50,000 - $71,500•Remote

About The Position

Ascend Learning, a leading healthcare and learning technology company, is seeking a Client Success Specialist to support customers throughout their partnership with NHA. This role serves as a primary resource for operational requests, account support needs, and internal coordination, helping customers navigate daily business needs, resolve issues, and ensure a seamless experience across NHA products and services. The position is part of the Sales organization and collaborates closely with Sales, Client Success Education, and Operations to support post-sale customer needs. The primary focus is delivering an exceptional customer experience through responsive support, problem-solving, and cross-functional collaboration. Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. NHA has helped over 1.25 million people access a better future in healthcare since 1989.

Requirements

High school degree or equivalent required
2+ years of experience in customer service, client support, customer success, operations, or a related field
Excellent communication and relationship-building skills
Strong problem-solving and critical-thinking abilities
Ability to work independently, navigate ambiguity, and take a proactive, resourceful, and solution-oriented approach to determining next steps
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Demonstrated commitment to learning from feedback, adapting to change, and improving how work is completed

Nice To Haves

Bachelor's degree preferred
Experience working with CRM systems preferred

Responsibilities

Serve as a primary point of contact for customers with operational and service-related needs.
Manage customer requests from intake through resolution, ensuring timely follow-through and communication.
Support identified issues, identify solutions, and coordinate with internal teams as needed.
Prioritize account maintenance, customer onboarding activities, and ongoing product utilization.
Process customer requests related to products, services, course administration, exam administration, and account updates.
Support order processing, and other administrative workflows in partnership with Sales.
Conduct proactive client outreach to support account management initiatives, address emerging needs, and strengthen ongoing partnerships.
Maintain accurate CRM records, case documentation, and workflow activities.
Identify opportunities to improve processes, reduce recurring issues, and enhance the customer experience.
Partner with Sales and Client Success Education to support customer satisfaction, retention, and long-term partnership success.