Online Casino and Sportsbook Customer Service Agent

Rush Street Interactive is seeking a Customer Service Representative to join their team. The role involves effectively communicating with players through various channels, addressing their concerns and providing assistance. The ideal candidate should have strong technical troubleshooting skills, be knowledgeable about promotions and loyalty programs, and possess excellent written communication skills. This position offers the opportunity for advancement in a fast-growing company and emphasizes a positive work environment with work/life balance.

• Ability to multitask
• Communicate effectively with players and address comments and concerns via Live Chat, Email, and Phone
• Troubleshoot technical issues to assist players in creating accounts and ensuring an enjoyable gaming experience
• Assist players with promotions, loyalty programs, and terms and conditions
• Respond to inquiries in community chat
• Escalate necessary issues to management in a timely fashion
• Perform payment approvals while following processes to identify Fraud, AML, and risk
• Other duties as necessary and/or assigned

• Ability to multitask
• Effective communication skills with players via Live Chat, Email, and Phone
• Troubleshooting technical issues related to computers, browsers, and mobile devices
• Knowledge and assistance with promotions, loyalty programs, and terms and conditions
• Responding to inquiries in community chat
• Escalating issues to management in a timely fashion
• Performing payment approvals while following processes to identify Fraud, AML, and risk
• Experience with computers, browsers, and mobile devices
• Availability for scheduling including weekends, holidays, and evenings
• Strong written communication skills
• Self-motivated and reliable
• Preferred knowledge of sports betting and major sports
• 1 year or more Customer Service experience in an office or call center setting preferred
• Preferred experience with sports betting technology
• Active Pennsylvania Gaming Control Board License Preferred

• Comprehensive health, dental, and vision insurance
• Company paid disability and life insurance
• 401K with employer match
• HSA with employer subsidy
• Opportunity for professional and personal growth
• Proactive and collaborative work environment
• Equal opportunity employer
• At the forefront of a ground-breaking industry