Risk & Payments Analyst

The job overview for the Risk & Payments Analyst position at Rush Street Interactive is to assist with all risk monitoring, payment functions, and KYC documents. The primary responsibilities include withdrawal/document review, chargebacks/returns, fraud investigations and reporting, and customer contacts relating to these and related topics. The analyst will also be responsible for analyzing player activity to prevent, identify, and report potential fraud, as well as assisting customer service with payments related inquiries and chargeback disputes. Additionally, the analyst will review and accept/reject KYC documents uploaded by patrons and update patron information as required.

Responsible for timely withdrawal processing and document review

Investigate and respond to escalated payments/fraud related customer contacts

Analyze player activity to prevent, identify, and report potential fraud

Assist customer service with payments related inquiries

Assist with chargeback disputes and fraud investigations as needed

Review and accept/reject KYC documents uploaded by patrons

Update patron information and manually complete the KYC process

Log changes to player accounts as required in each jurisdiction

Assist with intake of other documents as needed

Follow Standard Operating Procedures on all federal and state laws, regulatory requirements and business policies and procedures

Stay abreast of policy and regulatory changes to maintain subject matter expertise

Remain cognizant of relevant quality assurance policies and procedures

Assist other Risk and Payment Analyst from a quality assurance perspective with all tasks and duties required for the role

Escalate all necessary issues to appropriate personnel

• Responsible for timely withdrawal processing and document review
• Investigate and respond to escalated payments/fraud related customer contacts
• Analyze player activity to prevent, identify, and report potential fraud
• Assist customer service with payments related inquiries
• Assist with chargeback disputes and fraud investigations as needed
• Review and accept/reject KYC documents uploaded by patrons
• Update patron information and manually complete the KYC process
• Log changes to player accounts as required in each jurisdiction
• Assist with intake of other documents as needed
• Follow Standard Operating Procedures on all federal and state laws, regulatory requirements and business policies and procedures
• Stay abreast of policy and regulatory changes to maintain subject matter expertise
• Remain cognizant of relevant quality assurance policies and procedures
• Assist other Risk and Payment Analyst from a quality assurance perspective with all tasks and duties required for the role
• Escalate all necessary issues to management in a timely fashion
• Provide feedback to product team and management team about player issues
• Knowledge of iGaming, sports wagering, payment processing, and various payment methods/providers
• Experience with gambling industry and industry terminology, promotions, and gameplay
• Familiarity with data analysis and fraud detection
• Effective communication and presentation skills
• Prior experience in financial services, compliance, or operations role
• Detail oriented with excellent written and verbal communication skills

• Huge impact on the product and company
• Proactive team members
• Collaboration and fun
• Professional and personal growth
• Equal opportunity employer
• Diverse and inclusive workplace