Online Account Manager (Employee Benefits)

Leavitt Group • Salt Lake City, UT

8d

About The Position

An Online Account Manager provides technical guidance and training for clients utilizing GBS’ online benefit enrollment system. Ability to analyze processes and develop valid solutions to resolve complex issues required. A successful candidate will be able manage approx. 50 clients’ benefits administration through the online system.

Requirements

• Solid understanding of benefit administration, enrollment process and payroll functionality.
• Strong customer service skills; including identifying and understanding client’s needs, challenges and goals.
• Experience working with and developing strong relationships with client executives.
• Ability to independently exercise sound judgment for defined job duties, obtain results, troubleshoot problems, and formulate solutions.
• Self-starter, highly motivated, and hands on.
• High attention to detail and accuracy.
• Ability to multi-task, prioritize and organize in a fast-paced environment.
• Proven ability to work effectively alone and on a multi-disciplinary team.
• 1+ years working in customer service.
• Strong work ethic.
• Tech-savvy.
• Excellent communication (written and oral) and presentation skills.
• Excel skills required (formulas and v-lookup used daily).

Nice To Haves

• Prior BenAdmin system experience helpful.

Responsibilities

• Provide technical guidance and training for clients utilizing GBS’ online benefit enrollment system.
• Analyze processes and develop valid solutions to resolve complex issues.
• Manage approximately 50 clients' benefits administration through the online system.
• Answer client inquiries ranging from day-to-day questions to detailed complex integration issues.
• Liaise with cross-functional internal teams (including EDI, Implementation, Brokers, and Account Managers).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed