Oncology Scheduler - FT -Days - MCI

Memorial Healthcare•Pembroke Pines, FL

About The Position

The Oncology Scheduler performs an integral role on the care team by coordinating complex chemotherapy and cancer treatment scheduling. This position manages multi-day and multi-week treatment cycle schedules for high-acuity patients, including infusion treatments, transfusions, laboratory services, surgery, and radiation treatment. The scheduler demonstrates a cheerful and favorable disposition during stressful patient-care delivery to support a positive patient experience. The role also supports patient access and administrative functions, including insurance verification and authorization, collection of patient payments, preparation of deposits, completion of financial and regulatory consent forms, and customer service. Work requires critical thinking, effective communication, decisive judgment, initiative, meticulous attention to detail, and the ability to build positive relationships and take appropriate action when needed.

Requirements

High school diploma or equivalent.
At least one year of scheduling experience with complex scheduling algorithms.
At least one year of customer service experience.
Critical thinking skills, effective communication, and decisive judgment.
Ability to build and foster positive relationships, use initiative and judgment, and identify, analyze, and solve problems.
Ability to perform accurately with meticulous attention to detail.
Ability to demonstrate a cheerful and favorable disposition during stressful patient-care delivery.

Nice To Haves

Oncology-related scheduling experience.
Bachelor's degree.

Responsibilities

Coordinate complex chemotherapy and cancer treatment schedules, including multi-day and multi-week treatment cycles for high-acuity patients.
Schedule oncology infusion treatments, transfusions, laboratory services, surgery, and radiation treatment.
Collect patient out-of-pocket responsibility according to collection guidelines and provide patient estimates as requested.
Prepare and balance a daily deposit of payment collections.
Provide exceptional customer service and address questions and concerns promptly and courteously; guide patients to the appropriate service destination when needed.
Obtain precertification and authorization.
Verify insurance benefits, obtain insurance cards, confirm active coverage, and determine the correct insurance filing order when multiple coverages apply.
Explain policies and regulatory and financial consent forms, and obtain required signatures.
Interview patients and guarantors at the workstation or bedside to obtain necessary information, including identification cards.
May perform patient discharge functions, including reviewing the after-visit summary, scheduling future appointments, and arranging referrals.
May confirm physician and prescription orders for accuracy.
May schedule walk-in appointments for offered services.