Oncology Patient Specialist 3

Inova Health System • Falls Church, VA

5d • Onsite

About The Position

Inova Cancer Center's Outpatient Clinic in Fairfax, VA is looking for a dedicated Oncology Patient Specialist 3 to join the team. This role will be full-time day shift: Monday-Friday. Available shifts are: 7:30am-4:00pm, 8:00am-4:30pm, or 8:30am-5:00pm. The Oncology Patient Specialist 3 provides excellent service by identifying internal and external customer needs and fulfilling customer expectations. This position will primarily support the Great Falls clinic, serving as a patient checkout expert for the GI and GU Oncology programs. The role operates in a fast-paced, high-volume, and dynamic ambulatory oncology environment and requires exceptional organizational skills, attention to detail, customer service, and the ability to effectively prioritize competing demands.

Requirements

• 4 years of healthcare patient access experience, healthcare revenue cycle experience, or related oncology medical office experience.
• High School diploma or equivalent.

Responsibilities

• Gathers information about customer complaints in a courteous and professional manner.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Anticipates overload and peak work conditions while making plans and identifying resolving resources.
• Supports scheduling activities by conducting pre-service activities such as insurance verification and submission.
• Selects the most effective communication method considering the audience, type of message and intended outcome.
• Responds to daily problems with an appropriate sense of urgency; Delivers an acceptable volume of work with high levels of accuracy.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, when/if necessary.
• Explains insurance benefits and patient liability by using appropriate communication methods and style; Identifies and communicates payroll authorization and referral requirements.
• May perform additional duties as assigned.

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• paid time off
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED