Oncology Patient Specialist 3

Inova Health System • Fairfax, VA

10d • $19 - $31 • Onsite

About The Position

Inova Schar Cancer Institute is looking for a dedicated Oncology Patient Specialist 3 to join their team. This role will be full-time day shift, Monday-Friday, 8-hour shifts, within office hours of 7:30 a.m. to 5:00 p.m. Inova is a national healthcare leader in safety, quality, and patient experience, and is recognized as a top employer.

Requirements

• High School diploma or equivalent.
• 4 years of healthcare patient access experience/ healthcare revenue cycle experience or 4 years of experience in an oncology medical office.

Responsibilities

• Gathers information about customer complaints in a courteous and professional manner.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Anticipates overload and peak work conditions while making plans and identifying resolving resources.
• Supports scheduling activities by conducting pre-service activities such as insurance verification and submission.
• Selects the most effective communication method considering the audience, type of message and intended outcome.
• Responds to daily problems with an appropriate sense of urgency; Delivers an acceptable volume of work with high levels of accuracy.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, when/if necessary.
• Explains insurance benefits and patient liability by using appropriate communication methods and style; Identifies and communicates payroll authorization and referral requirements.
• May perform additional duties as assigned.

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions
• up to $5,250 per year in education assistance
• up to $10,000 for student loans
• 25 mental health coaching or therapy sessions, per person, per year, at no cost
• paid time off
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED