Oncology Patient Access Specialist 3 - Cancer Institute Access Operations

Tampa General Hospital • Tampa, FL

6d • Onsite

About The Position

Under general supervision of the office supervisor and medical staff, this role follows established policies and procedures to gather and record all necessary information to assist with financially clearing a hospital or TGMG procedure or service. The specialist is responsible for obtaining and verifying patient demographics, confidential clinical and financial information necessary to accurately and efficiently schedule patient visits, surgery, and other hospital procedures. This role also assists with patient check-ins, insurance notifications and authorizations for oncology scheduled hospital and TGMG services to support claim processing and reimbursement. Additionally, the specialist makes follow-up calls post-surgery and appointments to patients and answers all staff messages. The role requires recognizing and adhering to all CMS, JCAHO, and HIPAA requirements when validating the hospital account. The specialist works directly with nurses, medical staff, ancillary departments, insurance carriers, care management/utilization, HIMS, scheduling, and other external professionals to assist patients with obtaining health care and financial services. The role is responsible for performing job duties in accordance with the mission, vision, and values of Tampa General Hospital.

Requirements

• High School Diploma or G.E.D.
• 2 years experience with scheduling, registration, insurance verification in a healthcare setting.

Responsibilities

• Obtaining and verifying patient demographics, confidential clinical and financial information necessary to accurately and efficiently schedule patient visits, surgery, and other hospital procedures.
• Assisting with patient check-ins, insurance notifications and authorizations for oncology scheduled hospital and TGMG services to support claim processing and reimbursement.
• Making follow-up calls post-surgery and appointments to patients.
• Answering all staff messages.
• Recognizing and adhering to all CMS, JCAHO, and HIPAA requirements when validating the hospital account.
• Working directly with nurses, medical staff, ancillary departments, insurance carriers, care management/utilization, HIMS, scheduling, and other external professionals to assist patients with obtaining health care and financial services.
• Performing job duties in accordance with the mission, vision, and values of Tampa General Hospital.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED