Oncology Patient Specialist 2

Inova Health System • Fairfax, VA

3d • $18 - $30 • Hybrid

About The Position

Inova Schar Cancer Institute is looking for a dedicated Oncology Patient Specialist 2 to join the team supporting our outpatient clinics. This role will be full-time day shift: Monday- Friday, 8:30 a.m. to 5:00 p.m. This role requires travel locally to covers shifts on multiple clinic offices, primarily based on our Fairfax location. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• High School diploma or equivalent.
• 3 years of healthcare patient access experience/ healthcare revenue cycle experience or 3 years of experience in an oncology medical office.

Responsibilities

• Provides excellent service by identifying internal/external customer needs and fulfilling their expectations.
• Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services.
• Communicates effectively with various audiences by using the most appropriate methods for the situation while verifying and entering insurance information and authorization/referral requirements.
• Performs assigned duties related to the registration of patients while contributing to a safe patient care environment.
• Completes assigned activities related to Oncology scheduling and services within the Cancer Center while identifying, analyzing and effectively solving problems.
• Demonstrates an ability to mentor other team members on communication methods and skills to foster effective/positive communication.
• Coordinates and provides pre-service instructions for patients having complicated or multiple examinations, tests and services; Recognizes situations when medical procedures may require securing additional patient information such as medical records/test results.
• Reviews documented insurance benefits and patient liability in appropriate systems to prepare for patient counseling sessions; Facilitates pre-admission by performing tasks such as routing test results or assisting patients with the billing or insurance processes.
• Accurately transcribes order entry in the electronic medical record, based on physician written orders, when scheduling within the Cancer Center; Demonstrates knowledge of CPT and ICD codes in order to meet billing requirements when scheduling.
• Maintains knowledge of current local, state, federal and third party regulatory requirements; Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives when/if necessary.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services such as medical assistance programs, loans and grants.
• Presents clear and accurate information to customers when providing solutions to an issue; Generates alternative solutions that will meet customer needs/expectations; Partners with the Patient Experience team and the Oncology Patient Advocacy Group to identify and problem solve services or customer needs.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles; Conducts post-submission follow-up on alternative funding applications; Requests/secures balance due payments from patients in accordance with established policies and procedures.
• May perform additional duties as assigned.

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans.
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• paid time off
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED