Oncology Patient Services Navigator

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

At Banner MD Anderson Cancer Center, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care. As an Oncology Patient Services Navigator, you will guide patients and their families through the complexities of the healthcare system with compassion and clarity. You’ll coordinate key administrative aspects of care, including patient scheduling, registration, needs assessments, insurance verification, documentation, and data tracking, while partnering closely with clinical teams to support timely diagnoses, treatments, and a seamless patient experience. The ideal candidate brings experience in healthcare coordination, particularly in areas such as patient scheduling, insurance verification, follow-up, and data management. Preferred backgrounds include oncology, breast imaging, radiology, women’s health, or patient navigation. Highly organized, detail‑oriented, and empathetic, you will support patients from initial outreach through results follow-up and play an important role in advancing a community-based mobile screening program by identifying barriers to care and connecting patients with needed resources.

Requirements

High school diploma/GED or equivalent working knowledge.
Medical terminology, Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training.
Two years of health care experience required.
Requires excellent time management and problem-solving skills, ability to meet constantly shifting deadlines and timelines and excellent customer service and recovery skills.

Nice To Haves

Bachelor’s degree in related field preferred.
Working towards obtaining a Patient Navigation Certification.
Additional related education and/or experience preferred.

Responsibilities

Collaborates with clinical team in providing adequate resources to patients with identified barriers to reduce or remove barriers.
Gathers and completes necessary data/documentation requirements and escalates for problem resolution.
Utilizes Banner’s phone system to communicate to patients or external providers professionally and effectively. Maintains the highest standard of quality calls following HIPAA policies for patient privacy.
Reviews medical records and/or test results to determine appropriate next steps in coordination of care or scheduling.
Coordinates with physicians and providers to optimize patient outcomes and collaborates with the patient and referring physician to solicit information needed to determine appropriate physician alignment for consultation.
Manages multiple appointments, utilizing the scheduling systems to ensure thorough communication across the multiple disciplines.
Works independently to determine how to best accomplish functions within established procedures and makes decisions related to patient care coordination.